Customer Service Sales
Resume:
Shaun D. Jones
Durham N.C. **704
**************@*****.***
Objective: Seeking a career opportunity to further develop and enhance
proficiencies to utilize experience and excellent customer service and
administrative skills.
EXPERIENCE:
SRA (Contracted thru Headway Staffing)
Central Scheduler / Telephone Interviewer
Durham, NC 11/2012-10/2013
Prepare itinerary for field nurse (calculate travel, allotted time to
examine participant, provide directions and community data).
Scheduling study participants for home visit phase of the gulf study.
Correspond with field nurse setting up their daily weekly and monthly
calendars.
Conduct telephone interviews for health care and social science research
studies.
Maintain a professional voice and ability to communicate clearly while on
the phone for extended periods of time.
Follow and implement interviewing guidelines using company FAQ's and
resources.
Probe when necessary during interviewing process
Meet or exceed monthly goals (dialed calls, completed surveys).
Provide excellent customer service at all times.
Quickly garner rapport with respondent in order to complete survey and/or
convert refusals.
Handle calls designated for selected call agents (Hard refusals, Tracing
and Extended Surveys).
Six Continental Hotels
Customer Agent / Call Center Reservationist
Cary, NC 7/2011-11/2012
Booked hotel reservations, ground transportation and catering service.
Resolved customer complaints and request, as well as answered questions
provide excellent customer service.
Served as liaison between customers and various departments.
Solicited sales for new accounts and additional service offerings to
maintain assigned company goals.
Set up new accounts, maintain current customer records and prepare daily
report on sales for the day.
Walmart Super Center
Overnight Stocker/Cashier
Wake Forest, NC 3/2005-7/2011
Stocked grocery products and merchandises on sales floor.
Operated forklift.
Unloaded merchandise from delivery truck.
Reported inventory and shrink issues per company procedure and Trained new
employees.
Operated cash register count till before and after shift.
Provided excellent customer service.
US Army
Sergeant/Field Artillery Surveyor
Ft Still, OK 1/2003-1/2005
Surveyed land for stability and soundness.
Analyzed geographic maps to identify points for battlegrounds.
Professional Recovery Consultants
Durham, NC 2/1998-8/2002
Reviewed accounts on a daily basis and maintaining all work queue and desk
assignment.
Contacted borrowers via telephone to attempt debt collection.
Established borrower location and contact information via skip tracing if
necessary.
Established borrower's ability and willingness to pay and identifying the
appropriate repayment program/options available to the client.
Tracked and reporting all account information into computer through our
collections system.
Ensured that all necessary paperwork was sent out to borrowers, followed up
to ensure that paperwork is returned and then submitted it in a timely
manner.
Met or exceeded all daily, weekly and monthly production goals.
Understand and followed all federal and state laws with regards to
collections policies and procedures.
Passed annual required compliance testing.
Performed other duties and special projects as assigned by management
EDUCATION:
South Western Community College
Business Administration - A.A.S.
Franklin, NC 3/2003-6/2005
Experience:
* Microsoft Windows / Excel * Power Point
* Data Entry * Spread Sheets
* Typing (45 WPM) * Document Proof Reading
* Ten key * General Office operations
* Process Filing *Prepare and Process Payroll /Accounting
Contact this candidate