Grand Rapids, MI
Erin.moriarty@gm
ail.com
Erin Moriarty
Career Summary Proven track record of building long lasting
profitable relationships with customers. Extensive
experience in both Business to Business (B2B) sales
and Physician/Hospital client call points. I have
serviced these accounts for both extensive
marketing programs as well as positioning of
medical equipment and services. Success built on a
foundation of consultative selling techniques,
strong work ethic and ability to adapt to changing
economic and healthcare environments.
Experience 11/2012 - Present Apria Healthcare
Grand Rapids, MI
Sales Representative
Perform rounds at participating hospitals to
monitor and transition patients utilizing
in-patient Negative Pressure Wound Therapy (NPWT),
Enteral Nutrition or Oxygen Therapy. Assist case
management and discharge planning in the insurance
approval process. Complete bedside set-up and
instruction to patient discharging with equipment.
Call on physician offices to increase new patient
acquisitions. Types of offices include, but not
limited to: Pulmonology, Internal Medicine, Family
Practice, Sleep Centers, Wound Care Centers, Cancer
Centers and Hospital Dieticians. Perform required
in-service training to home health agencies with
regard to Negative Pressure Wound Therapy,
physician offices in regard to required Medicare
documentation and testing requirements.
Exceeded 100% of objective for last three
consecutive quarters.
6/2011 - 7/2012 Kinetic Concepts,
Inc. (KCI) Grand Rapids, MI
Territory Account Manager/VAC Specialist
Trained in all functions regarding the operation
and performance of the Negative Pressure Wound
Therapy device, VAC (vacuum assisted closure) in
order to present and sell in the hospital setting
as well as home health care agencies, long term
acute care facilities, nursing homes and
rehabilitation hospitals.
Customers included surgeons specializing in:
general surgery, OB/GYN, orthopedic, plastics,
podiatry and cardio thoracic and vascular surgeons.
Conducted technical in-service training for nurses,
physicians, physical therapists and wound care
nurses. OR presence to ensure proper use and
placement of the VAC upon completion of surgical
procedures. Position required cold calling of
doctors' offices, OR coordinators, outpatient
surgery centers and wound care centers.
Managed on site asset inventory within the hospital
settings. Coordinated with materials management to
ensure proper equipment par levels were maintained
at all times. Served as liaison between Case
Management/Discharge Planning and our internal
customer advantage center to ensure smooth patient
transition to either the home care setting or
admission to a long term care facility.
Accomplishments
New product launch for incision management system
reached 193% to objective
New product launch disposable VAC reached 141.7% to
objective
Increased Year over Year Patient Transitions by
21.6%
Increased Year over Year Negative Pressure Wound
Therapy Revenue by 31.5%
Increased Acute Care Setting Revenue by 14.6%
Increased Negative Pressure Surgical Management
Revenue by 32.1%
Patient transition (acute setting) reached 107.8%
to objective
Achieved a 98% Rep Score from hospitals serviced.
Completed 190 hours of VAC clinical training
9/2010 - 5/2011 PESG, INC
Grand Rapids, MI
Substitute Teacher
Worked as a registered substitute teacher for Grand
Rapids Public Schools. Managed classroom duties
and assigned curriculum for elementary, middle and
high school classes. Responsible for ensuring
classroom lessons were administered and completed
in a timely manner. Ensured that all rules and
regulations of the school and classroom were
followed and disciplined students accordingly.
2/2001- 8/2010 Yellowbook USA Grand Rapids, MI
Selling Manager
Responsible for hiring, training and developing new
sales representatives to sell multi-level marketing
products including: print advertising, on line
advertising, search engine marketing, search engine
optimization and direct mail. Training included
consultative sales approach and effective cold
calling techniques in a business to business
environment. I monitored sales progress toward
established goals and conducted performance reviews
and corrective measures. Additional management
responsibilities included forecasting sales
projections, expense management and conducting
weekly sales meetings. In addition to management
responsibilities, serviced and maintained existing
customer programs as well as continued cultivation
of new clients.
Account Executive
Created and developed multi-level advertising
programs to include print, internet, search engine
optimization, search engine marketing and direct
mail. New accounts were established through cold
calling of businesses ranging from service industry
providers, retail establishments, professional
offices such as physicians, attorneys and
consulting firms as well as small niche businesses
run from home.
Accomplishments
Achieved 125% of customer retention objective in
2006.
Achieved 118% of customer retention objective in
2005.
Achieved 106.4% of customer retention objective in
2004.
Achieved 201.2% over objective for the 2006
campaign year.
Grew sales assignment from $35,000 to over $425,000
through a combination of high customer retention
and new customer acquisition.
President's Club Award winner for outstanding sales
performance in 2006
Achieved commendation for reaching 86.4% customer
retention for 2004-2005 campaign on a targeted goal
of 76%.
Consistently maintained a customer retention
percentage in excess of 80%
Served as District Sales Manager, Cleveland, Ohio
from 8/2007 - 1/2009
Finished first campaign as sales manager 248% over
objective.
My direct reports sold over $2.5 million dollars in
new business during the directory launch.
87% of President's Club award recipients were my
direct reports
Education 1996 - 2000 Aquinas College Grand Rapids, MI
BS/BA Business Administration
Graduated cum laude