Customer Service Project Manager

Ralph Etienne

*** ******* **, *********, ** *****

Email: *****.********@*****.***

Tel: 770-***-****

Professional Profile

Recent graduate determined on becoming a valued asset of a radiation oncology team with 8 years of customer service

experience; Dedicated quick learner who strives for precision and possesses a light, upbeat attitude that encourages

patients without making light of their circumstances. An ambitious self-starter who always looks for ways to improve .

Certifications

Pre-ARRT Certification- RT(T) - Student

Georgia Work Ready Certificate - SILVER- In recognition of verified skills in Applied Mathematics, Locating

Information, and Reading for Information. Certificate#:0TGH81SWRG0Q

Education

11/2011-07/2013 Cambridge Institute of Allied Health Atlanta, GA

Certificate of Science Degree in Radiation Therapy Technology- GPA: 3.5

06/2010- 08/2011 Chattahoochee Tech. Acworth, GA

Majoring in Radiography Tech

07/2003- 3/2004 New York School Medical & Dental Assistants. Forest Hills, NY

Medical Assistant Certificate

Highlights of Professional Skills and Accomplishments

Radiation Therapy

Treatment Planning: 3D, 2D, Electron, IMRT, SBRT, SRS, Proton, Brachytherapy using Eclipse.

Treatment Machines: Operation of Varian (Trilogy, 2100), Electa, CT/Standard Simulators.

Clinical Oncology: Working knowledge of radiation therapy, medical dosimetry, radiation physics, patient anatomy,

radiation safety, EMR, quality assurance, and extensive experience in Mosaic treatment management system.

Knowledge in x-ray diagnostics procedures and effectiveness.

Clinical training sites:

Atlanta Medical Center (Radiation Oncology) - Erich Randolph, MD, Jessica Rowles, Leonard Septer, RT(T)

Georgia Center for Total Cancer Care at Gwinnett- Stillwagon, Gary, MD, Shay Overstreet, RT(T)

Gwinnett County Radiation Therapy (Lawrenceville) - Shrake, Philip, MD, Melissa Chapman, RT(T)

Rockdale County Radiation Therapy- Leslie Holmes, MD

Professional History

02/2011- Present Wal-Mart Woodstock, GA

Customer Service Manager/ Cashier

09/2009-10/2010 Action Med. Cartersville, GA

Community Access Individual

Assisting Consumers with daily activities in the community, Transport, Home Care

09/2007-08/2009 Integer Disaster Management Woodstock, GA

Lead Mitigation Tech

Project Manager- remodel homes from fire and water damage

Emergency water extraction, dehumidification, debris removal, board-ups.

01/2003-06/2005 Health Makers Forest Hills, NY

Physical Therapy Aid

Prepared rooms for physical therapy treatments such as paraffin and cervical/lumbar manipulation, and dispensed

stimulation treatments for patients.

Performed venipuncture, urinalysis, and blood drawn procedures.

Provide adequate aid to the Doctors in the internal medicine department with patient procedures.

Assisted with range of motion, exercises utilizing ultra sound machines for muscle treatments and worked closely with

therapeutic patients on weight equipment.

Translated necessary information between remainder of staff and patients who were French and Creole speaking.

Skills

CPR certified - Knowledge of MS Word - fluent in French and Creole - Type 55 words per minute - problem solving -

rational thinking - fast learner - positive attitude - self motivator

Activities

Wolf Pac Football- Assistant Football Coach (Defensive) for kids ages 11-14 years old .

River Ridge Middle School Football (Woodstock, GA) - Assistant Football Coach

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