Customer Service Manager

B rian R. Pickett

*** ****** *****

Sykesville, MD 21784

***************@*****.***

240-***-**** (cell)

SUM MARY OF QUAL I F ICAT IONS

Current emphasis is in project management and inventory control. Have strong skills in

customer service, quality control and efficiencies. Capabilities include:

• Cost-competitive materials purchasing

• Inventory t racking, accountability, and quality control

• Experience in working with contractors and vendors

• HR management: t raining, hi ring, dismissal

• Maryland M H IC licensed

EXPER I ENCE

M id Atlantic Contracting Woodbine, M D ( 2012-present)

Yard/Fleet Manager .

• Manage up to six employees

• Schedule and handle logistics of materials and equipment movement to job sites

• Maintain and work to improve five acre yard and structures

• Purchase materials, tools, equipment, supplies

• Perform all inventory control

• Fleet management, including DOT and OSHA requirements

• Maintain t rucks and equipment including Verizon temporary equipment

Pickett Contracting Woodbine, M D (2008-

present)

Business Owner/Genera l Contractor

• L icensed Maryland home improvement/remodeling contractor. Manage all aspects of the

work process, including subcontracts

• Work includes exterior home reconditioning (siding, pressure washing, landscaping)

M/ I Homes M a ryland and Delaware (2005-2008)

Customer Ca re/Qual ity Control M an ager –

• Responsible for multi-state/region warranty, service, and customer product satisfaction

• Managed, hired, fi red, t rained customer care warranty staff

• Managed van service f leet and maintenance

• Provided liaison to subcontractors

• Supervised home inspections prior to settlement

• Managed costs by adjusting front end policies/products

• Developed scheduling of repairs/logistics/communication

• Conducted daily and weekly staff meetings promoting better communication;

Compiled/maintained daily administrative reports for senior management

• Promoted accountability and inventory of all equipment and supplies

Delph Custom Construction M t. Ai ry, M D (2004-2005)

Senior Foreman

• Designed and built decks; removed and replaced roofs; built additions

• Installed carpeting and tile; finished basements; fireplace units, bathrooms and ki tchens;

concrete work; driveways

• Responsible for managing, hi ring, and fi ring employees and subcontractors

• Maintained all schedules

• Managed compliance with local/state/federal building codes/permits

• Solicited and negotiated sub-contractor bids/contracts

Schuster Concrete, Owings Mills, MD (1996-2004)

Warehouse Manager

• Managed 20 employees responsible for supply of concrete-related product (materials,

small & large equipment, aggregates, chemicals, buildings

• Responsible for hi ring/firing these employees

• Responsible for property maintenance, telecommunications, and security for the main 7-

acre industrial equipment complex and several redi-mix plant complexes

• Improved functioning in management, communication, direction/dispatch, logistics,

supply, sales, marketing, forecasting/estimating, purchasing, IT infrastructure, security, and

community service/outreach

• Managed parts and delivery personnel

• Tracked location of all equipment leaving the complexes

• Scheduled regular and emergency service on equipment (500+ small equipment, 140+

heavy/industrial)

• Dispatched necessary equipment for material supply division

• Implemented and maintained fleet communication using proprietary Nextel system;

• Organized and ran retail show-room

• Conducted safety liaison w ith OSHA

• Operated forklifts, backhoes, skid loaders, and other trucks and heavy equipment

• Developed centralized purchasing system eliminating $50K in

• Published corporate resale catalogue

• Directed development of heavy equipment fabrication/rebuild shop for customizing

new/used concrete t ruck

Freebies Restaurant Ellicott City, MD (1990-1994)

General Manager

• Managed all aspects of a restaurant environment: personnel (recruiting, scheduling,

d ismissal); t raining (OSHA/Health Dept. Standards, customer service, food p rep/ presentation,

equipment/cash register operation)

• M anaged inventory (purchasing food/supplies/equipment, replenishing stock);

marketing/advertising (product promotion research, hi ring ad agencies, designing and

i mplementing sign advertisements); and accounting/payroll (profit/sales/cost analysis, account

verification, corporate budgeting, bookkeeping

Contact this candidate