Customer Service Health Information Management

ASHLEY S. DAVIS, RHIA

*** **** ***** ***********, ** 30204

770-***-**** ******.********@*****.***

SUMMARY

Multi faceted, efficient and reliable HIM professional with 9 years of customer relations

along with one year of experience in acute care setting. Proven record of facilitation support

services and managing fast paced office operations. Detail oriented and dependable, with

an uncompromising work ethic. Proficient in all standard office desktop software. Excellent

inter personal, phone and digital communication skills. Multitude of versatile skills that

transfer into any administrative setting to create and maintain high levels of efficiency and

productivity. Committed to quality and excellence.

CERTIFICATIONS

Registered Health Information Administrator certification, (RHIA) 2013

American Health Information Management Association, Macon, GA

Resident agent for Life, Accident & Sickness 2013

Resident agent for Property & Casualty

EXPERIENCE

State Farm Barnesville, GA 10/2012 Present

Receptionist/Agent

Handles incoming calls from policyholders, responding to inquires, resolving

problems and correcting policy errors

Provide quotes and executed online policy changes for auto, home and health

Explain features, advantages, and disadvantages of various policies to promote sell

of insurance

Upson Regional Medical Center Thomaston, GA 04/2012 –

07/2013

Registrar

Responsible for greeting and signing in patients, registering patients for hospital

services, answering and directing phone calls and collecting payments for services

Accountable for updating demographic information and explaining HIPAA rights

Insurance verification of major health insurance

Pre registering clinic patients for Radiology and Clinic visits

Medical Records Thomaston, GA 03/2012 04/2012

Professional Practice Intern

Scanned and prepped charts, split and index demographics

Attended DRG and RAC meetings

Conducted walk around Risk Assessment audit

Tumor Registry and Case Management ; Thomaston, GA 06/2011 07/2011

Professional Practice Intern

Created a sample breast cancer registry

Heritage Inn Barnesville, GA 06/2011 07/2011

Professional Practice Intern

Medicare and Discharge Audits

Collected patient information for Medicare and Discharge Audits

Created boxes for destroy dates of patient records

Spalding Regional Griffin, GA 01/2011 04/2011

Professional Practice Intern, Medical Records

Observed daily operations of scanning and prepping charts

Collected patient information to create birth certificate

Observed daily operations of an analyst

Home Depot Griffin, GA 3/2009 03/2012

Customer Service Specialist/Inventory Specialist

Oversaw count changes and cost compilation/analysis

Managed customer database, product updates, and upgrades

Proactively pursued team building opportunities in order to communicate effectively

with supervisor and customers

Ingles Barnesville, GA 11/2007 03/2009

Cashier/Scanning Coordinator

Inventoried accountability of cash detail and accuracy during all levels of shift

changes

Oversaw inventory control of vendors merchandising with usage of an optical price

scanner

EDUCATION

Macon State College Macon, GA 2012

Bachelor of Science, Health Information Management

Gordon College Barnesville, GA 2010

Associate of Science, Health Information Management, Cum Laude

Minor: Associate of Art, Psychology, Cum Laude

PROFESSIONAL AFFILIATIONS

American Health Information Management Association

08/2010 present

SKILLS

McKesson, Meditech, 3M, Data Entry/Records Management, Microsoft Office, Microsoft

Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, HIPAA Regulations, ICD 9

CM & CPT, Medical Terminology, faxing, copying, scanning

REFERENCES

Available Upon Request

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