Manager Project

William Smith

** ******** **. ****: 609-***-****

Somers Point, New Jersey 08244 Mobile phone 609-***-****

SUMMARY

I am a production and profit-motivated Manager with extensive experience in

the telecommunications industry. I currently hold the title of Field

Service Manager at ComTec Systems, Inc. I have specialized skills in:

. Training and Evaluation

. Supervision and Coordination

. Time Management

. Project Management

. MS Office/Project

. Inventory Procurement

. Quality Management

. Quality Assurance

. Central Office Installation

. Central Office standards

PROFESSIONAL EXPERIENCE

Speed Wire Inc-Bellmawr, NJ

1-13 to present

Market Manager-Philadelphia-New Jersey

. Responsible for the field force as it pertains to the installation of

wireless home security for AT&T.

. Responsible for hiring and training of all employees in the installation

of equipment, the use of installation devices, i.e. Ipads and programs

used by company and client.

. Assign all installations to specific technicians based on skill set in

client's operating system. Provided daily updates to client in their

system.

. Responsible for all required permitting in both PA an NJ

. Responsible for establishing QA/QC for installations

. Responsible for fleet management on all company vehicles.

. Responsible for maintaining inventory for vehicles, along with

consumables

. Provide AT&T with a detailed end of day reporting on all installations

and or repairs.

. Responsible for reviewing employee's performance and implementing

performance improvement plans.

ComTec Systems Inc.-Vineland, NJ

1-12 to 12-12

Field Service Manager

. Responsible for the field force as it pertains to the installation of

Telephony equipment and the installation of Security Systems, CCTV, and

Card Access.

. Oversee and project managed all aspects of installations from inception

to completion.

. Tracked man hours and material to ensure all jobs were completed within

time frame and within budgeted hours.

. Provided field force with proper materials and tools needed to complete

projects.

. First point of contact for trouble shooting issues and or customer

related issues.

. Reviewed quotes for accuracy, material and time frames.

. Performed site surveys and provided Scope's of Work.

. Responsible for reviewing employee's performance and training on new

technologies.

. Responsible for ensuring maintaining fleet vehicles were properly stocked

and maintained.

. Implemented new policies and procedures to streamline installations and

the procurement of material.

. Held weekly installation and service meetings.

. Provided customers with updates and timelines, held installation kick off

meetings at customer locations with customer and installation team.

Telsource Corporation - Westampton, NJ 6-2002 - 9-2011

EF&I Manager

. Responsible for all EF&I Engineering and Installation operations in both

the domestic and international arenas, I helped to develop the model

which enabled profitability in even the international sector.

. Manage and maintained accounts with Verizon, AT&T, Verizon Wireless,

Sonus, and other large clients.

. Monitored, mentored and managed teams of employee's including Field

Supervisor's and certified all new central office installers, through

written and hands on testing.

. First point of contact with clients for any and all installation issues,

worked in client database to provide updates and milestone data, provided

customers with project tracking data.

. Tracked and scheduled all EF&I workload to ensure projects were done in a

timely manner and under budget.(87% of projects under my supervision were

completed under allotted hours)

. Worked closely with all 3 departments inside EF&I. Engineering, Quality

and Logistics to ensure all projects and current workload were being

handled quickly and efficiently. Held weekly staff meetings to address

any issues within the departments.

. Maintained a score of 95% on the Verizon Quality report card, 3 years

running.

. Reviewed Engineering packages and specs for accuracy before handing over

to client.

. Oversaw the Telsource cabinet assembly department for VARTAC, a division

of Verizon.

. Proven abilities in developing and implementing systems and procedures

that increased production flow.

Telsource Corporation - Totowa, NJ 1997 - 2002

Project Supervisor for WorldCom

. Responsible for EF&I installation projects in the Greater Philadelphia

and New Jersey region supporting the Philadelphia MFS-WorldCom CO.

. Responsible for the procurement of miscellaneous material for all

projects, i.e. power cable, signal cable, racks and hardware, etc.

. Responsible for tracking hours and invoicing, created invoices and

submitted to client at end of each project.

. Installation of multiple manufactures electronic equipment such as and

not limited to Fujitsu, Lucent, Alcatel, Tellabs, ADC, Cisco, DSC, Apex

etc. and all associated hardware, racks, cable racks, etc.

. Train new employee's in all aspects of Central Office Installation

. Supervise multiple installation projects

. Held regular meetings with client to update with status of ongoing or

upcoming installations.

Telsource Corporation - Totowa, NJ

1995 - 1997

Field Service Technician

. Duties included but were not limited to the installation of telecom

equipment in various customer premises.

Installed auto dialers, routers, channel banks, key systems, call

accounting systems, etc.

Certifications:

. Fujitsu Network Communications Course

. Installation Supervisor Course

. Fiber Management

. 3M Fire Protection and products.

. Hilti Fire Protection

. Trompeter certified

. Cisco EST Core Certification

. Hubbell Certification-premise cabling

. AT&T Red card-2009

. MS Office/Project-course taken in 2009

References:

Steve Murray-Verizon-856-***-****

Tim Beck-Verizon-609-***-****

Major Tom Dahl-USAF-609-***-****

Telecom

management :

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