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Medical Customer Service

Location:
Slaton, TX, 79364
Posted:
October 29, 2013

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Resume:

Valdi Tatan, Pharm.D., R.Ph.

***** ********** ***

Houston, TX 77083

Phone: 832-***-****

Email: ***********@*****.***

Curriculum Vitae

OBJECTIVE

Licensed pharmacist in Texas with Pharm.D. degree. Superb interpersonal

skills in creating positive relationships with patients, medical

professionals, and insurance providers. Dedicated to providing exceptional

patient care with fast and precise medication dispensing. Seeks a

challenging and diverse position that will allow me to utilize my

management and clinical skills, with vast prospect for personal and

professional growth.

EDUCATION

2007 - 2011 Texas Tech University School of Pharmacy

Amarillo/Dallas, Texas

Doctor of Pharmacy degree

2002 - 2007 University of Houston

Houston, TX

Pre-Pharmacy Curriculum

Awards and Honors

Spring 2008, Fall 2008, Dean's List. Texas Tech School of Pharmacy.

Spring 2009, Fall 2009

2008 Helen Hodges finalist scholarship. Texas Tech School of Pharmacy.

2005 - 2007 Dean's List. University of Houston.

PROFESSIONAL EXPERIENCE

July 2012 - present Staff Pharmacist

Wal-Mart Pharmacy

Mexia/Bellmead/Hillsboro, Texas

Responsibilities:

. Dispensing and verification of patients'

medications

. Input of prescriptions into the pharmacy system

. Filling and production of medications

. Processing oral prescriptions from physician's

offices

. Counseling of patients' medications

. Management of pharmacy technicians' duties

. Conflict resolutions in various situations

. Contacting physician's office regarding drug-drug

interactions, appropriate dose of medications, and

various clinical issues

. Prescription transfer of patients' medications from

and to other pharmacies

. Assisting with third party claim submission problems

from various PBMs

. Implementation of various protocols of the pharmacy,

including continuous quality improvement & pharmacy

technician training

. Upholding state and federal laws and regulations

. Preparation and maintenance of all necessary records

on prescriptions, daily operations, and inventory

. Maintenance of patients' profiles

. Providing information regarding drugs and various

pharmaceutical products to pharmacy technicians and

patients

Jan. 2012 - June 2012 Pharmacist In Charge

East Freeway Pharmacy

Houston, Texas

Responsibilities:

. Setting up contracts with various PBMs

. Keeping up with state and federal laws and

regulations

. Enforcement of various protocols of the pharmacy,

including continuous quality improvement & pharmacy

technician training

. Dealing with physician's office regarding drug-drug

interactions, appropriate dose of medications, and

various clinical issues

. Helping with third party claim submission problems

from various PBMs

. Inventory management of medication stock

. Task delegation and division to pharmacy technicians

and another pharmacist

. Data entry of prescriptions into the system

. Preparation and packaging of the drugs

. Maintenance of patients' profiles

. Verification of patients' medications

. Transfer of patients' medications from other

pharmacies

. Receiving oral prescriptions from physician's

offices

. Counseling of patients' medications

. Leading pharmacy technicians, another pharmacist,

and supportive personnel to accomplish various tasks

. Educating pharmacy technicians in various aspects of

pharmacy

. Financial management of the pharmacy

. Conflict resolutions in various situations

. Follow-up counseling on selected patients

June - Dec. 2009, Pharmacy Intern

May - July 2008 CVS Pharmacy

Dallas and Houston, Texas

Responsibilities:

( Data entry of prescription into the system

. Inventory management of medication stock

. Preparation and packaging of the drugs

. Maintenance of patients' profiles

. Supervised counseling of patients' medications

. Monitoring of patients' antibiotic efficacy

June 2006 - July 2007 Pharmacy Technician

CVS Pharmacy

Houston, Texas

Responsibilities:

. Data entry of prescription into the system

. Inventory management of medication stock

. Preparation and packaging of the drugs

. Maintenance of patients' profiles

. Processing of third-party claims and rejections

April 2006 - June 2006 Pharmacy Technician Volunteer

Harris County Hospital District

Houston, Texas

Responsibilities:

. Assisted pharmacists in filling prescriptions

. Filed and organized prescriptions

. Provided customer service to the patients

PROFESSIONAL ORGANIZATIONS

Aug. 2007 - May 2008 Kappa Psi - Social chair

COMMUNITY SERVICE

Aug. - Dec. 2007 Amarillo Council on Alcoholism and Drug Abuse

Amarillo, Texas

Helped the organization carry out its daily routine and observe any

activities that are taking place on every meeting

Nov. 2007 Immunizations

Amarillo, Texas

Helped screen and immunize patients at Texas Tech School of Medicine

Oct. 2007 Habitat for Humanity

Amarillo, Texas

Helped the organization to build houses for the people who are unable

to secure a mortgage through traditional means

SPECIAL PROJECTS/PRESENTATIONS

April 2008 Alcoholism and Drug Abuse Poster

Participated in creating a poster that educates the public about the

services provided by Amarillo Council on Alcoholism

and Drug Abuse

June 2010 Medication Disposal Program

Helped initiate a prescription take back program during my advanced

community pharmacy rotation

Oct. 2010 Grand Rounds I

Grand rounds presentation "Evaluation of telavancin in the treatment

of gram-positive complicated skin and skin structure

infections (cSSSI)"

Jan. 2011 Grand Rounds II

Grand rounds presentation "Inhaled antibiotics in the treatment of

cystic fibrosis-induced Pseudomonas aeruginosa

infection"

COMPLETED CLERKSHIPS

Aug. - Sep. 2009 Intermediate Hospital Pharmacy

Presbyterian Hospital of Dallas

Dallas, Texas

Activities:

. Learned about drug preparation in IV room and

compounded sterile drug products

. Learned about pharmacists' duties in various areas

of the hospital

. Delivered medications in various departments of the

hospital

Sep. - Nov. 2009 Intermediate Community Pharmacy

CVS Pharmacy

Irving, Texas

Activities:

. Counseled patients on their medications

. Entered prescriptions into the system

. Prepared and packaged medications

. Maintained patients' profiles

. Managed inventory of medication stock

Jan. - Feb. 2010 Intermediate Inpatient Clinical Skills

Presbyterian Hospital of Dallas

Dallas, Texas

Activities:

. Performed patient's medication reconciliation

. Answered drug information questions

. Evaluated and presented articles at journal clubs

. Composed pharmaceutical care notes and SOAP notes of

various patients

April - May 2010 Intermediate Ambulatory Clinical Skills

North Texas VA Medical Center

Dallas, Texas

Activities:

. Gathered patient's medication history

. Composed pharmaceutical care notes and SOAP notes of

various patients

. Evaluated and presented articles at journal clubs

. Reviewed patients' drug charts

. Counseled patients on their medications

May - June 2010 Advanced Community Pharmacy

Community Pharmacy

Denton, Texas

Activities:

. Evaluated patient drug use before dispensing of

prescriptions

. Identified various drug interactions and intervened

when appropriate

. Entered prescriptions into the system

. Maintained patients' profiles

. Filled and dispensed medications verified by a

pharmacist

. Counseled patients on their medications, both over-

the-counter and prescriptions

. Performed pharmaceutical compounding

. Administered various immunizations to patients

July - Aug. 2010 Advanced Medicine

Methodist Dallas Medical Center

Dallas, Texas

Activities:

. Attended resident rounds

. Performed medication use evaluation

. Followed patients assigned to medicine team and

recorded current medications, clinical

presentations, pertinent past medical, social, and

medication history, physical exam, laboratory data,

and clinical course

. Evaluated patient drug use

. Identified drug interactions or drug-associated

adverse effects and intervened when appropriate

. Evaluated and presented articles at journal clubs

. Presented patient case involving disease states and

medication regimen

Aug. - Sep. 2010 Advanced Adult Primary Care

North Texas VA Medical Center

Dallas, TX

Activities:

. Performed patient interviews and reviewed past

medication regimen of patients in clinic

. Communicated any lifestyle modifications and

outlined pharmaceutical plan to patients, and

counseled them on their medications

. Evaluated and presented articles at journal clubs

Sep. - Nov. 2010 Advanced Pediatric Primary Care

Children's Medical Center of Dallas

Dallas, TX

Activities:

. Attended daily resident rounds

. Evaluated and presented articles at journal clubs

. Presented patient case involving disease states and

medication regimen

. Compiled a drug monograph to be presented for

Pharmacy and Therapeutic Committee

. Followed patients assigned to medicine team and

recorded current medications, clinical

presentations, pertinent past medical, social, and

medication history, physical exam, laboratory data,

and clinical course

. Evaluated patient drug use

. Identified drug interactions or drug-associated

adverse effects and intervened when appropriate

Nov. - Dec. 2010 Advanced Geriatric Primary Care

North Texas VA Medical Center

Dallas, TX

Activities:

. Performed patient interview and reviewed past

medication regimen of patients

. Followed patients assigned to medicine team and

recorded current medications, clinical

presentations, pertinent past medical, social, and

medication history, physical exam, laboratory data,

and clinical course

. Evaluated patient drug use

. Identified drug interactions or drug-associated

adverse effects and intervened when appropriate

. Performed home visits to several patients and

assessed their disease conditions and medication

regimen

Jan. - Feb. 2011 Advanced Rural Pharmacy Practice

Americare

Gainesville, TX

Activities:

. Evaluated patient drug use before dispensing of

prescriptions

. Identified various drug interactions and intervened

when appropriate

. Entered prescriptions into the system

. Maintained patients' profiles

. Filled and dispensed medications verified by a

pharmacist

. Counseled patients on their medications, both over-

the-counter and prescriptions

Feb. - March 2011 Advanced Elective - Poison Center

North Texas Poison Center

Dallas, TX

Activities:

. Followed up and monitored patients' progression,

current medications, clinical presentations,

pertinent past medical, social, and medication

history, physical exam, laboratory data, and

clinical course

. Learned about various cases of drug overdoses,

incidental exposure, other toxicology-related cases,

and the appropriate antidotes

. Discussed pharmacology and pharmacokinetic

properties of various drugs and toxins, and

conditions related to them, with medical residents,

fellows, and attendants

. Performed presentations regarding various toxins

April - May 2011 Advanced Elective - Infectious Disease

Parkland Health & Hospital System

Dallas, TX

Activities:

. Performed patient interview and reviewed past

medication regimen of patients in clinic

. Communicated any lifestyle modifications and

counseled them on their medications

. Assessed patients assigned to medicine team and

recorded current medications, clinical

presentations, pertinent past medical, social, and

medication history, physical exam, laboratory data,

and clinical course

. Evaluated patient drug use

. Identified drug interactions or drug-associated

adverse effects and intervened when appropriate

REFERENCES

Available upon request



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