Customer Service Administrative Assistant

Varonifer Nara • **** Bermuda Road, Apt. *** • Las Vegas, NV 89183

951-***-**** • *********@*****.*** • www.varonifer.com

EDUCATION

University of Redlands, Redlands CA – May 2009

Bachelor of Arts in Studio Arts: Concentration in Graphics Design

EXPERIENCE

HR Representative: Palms Casino Resort, Las Vegas NV – September 2010 to Present

Responsible for communications and employee events.

Researching and updating internal newsletters, flyers, and large posters.

Work with Advertising to create newsletters, event flyers, announcements and other creative projects.

Maintain back of house TV with events, benefits and recognition through the use of Nanonation.

Email daily newsletters and announcements for entire property.

Outbound calls to vendors to compare pricing for employee events.

Coordinate special events for employees.

Schedule meetings for business communications.

Collaborate with Payroll department for employee payroll adjustments.

Request payments from Accounting department for vendor purchases.

Assist Training Manager with training materials, training packets, new hire orientation tours, tuition

reimbursements and other various projects.

Previous Position (Mail Runner):

Sort and drop off mail for all departments on casino property.

Maintain and operate mail machine.

Pick up mail from Post Office and deposit companies checks at banks.

Deliver checks to Clark County office, documents to Wells Fargo Tower office, and additional task at Nevada

State Gaming Control Board.

Assist General Clerk with inputting data for comps, credit cards and payroll reports.

Assist Accounts Payable with food court comps, mailing out checks, sorting and filing invoices.

Assist Accounts Receivable with voicemails, sorting and scanning registration cards, sorting room charges and

credit cards receipt.

Assist Audit with inputting data for room service tips and batching receipts by room and credit card charges.

DHH Service Provider: College of Southern Nevada, Las Vegas NV – January 2010 to Present

Transcribe and take notes for hard of hearing students in classes.

Freelance Graphic Designer: Pudgy Beads, Long Beach CA – August 2008 to December 2011

Designed flyers, brochures, newsletters, class schedules, catalogs and website.

Administrative Assistant: Mission Publications, Riverside CA – February 2008 to January 2010

Designed office forms, typesetting, proofreading and printing.

Billing, filing documents, faxing, answering phone calls and forwarding calls.

Production work including boxing, folding, collating and shipping.

I/R Specialist: Volunteer Center of Riverside County, Riverside CA – May 2008 to June 2008

Phone calling to community agencies, customer service.

Documentation, updating resource database information and Internet searching for new resources.

Learning the information and technology aspects of the Cisco phone system and the Webinform 2-1-1 database.

Take calls as a 2-1-1 Information and Referral Specialist and other assigned duties.

Operator: Starcrest Products of California, Inc., Perris CA – September 2005 to December 2006

Entered data from order forms into database.

Compiled, sorted and verified accuracy of data to be entered.

Computer Assistant/Graphic Designer: Pudgy Beads, Long Beach CA – September 2004 to August 2005

Designed flyers, brochures and class schedules.

Assembled and stocked product displays in retail store.

Formulated pricing, policies on merchandise according to requirements for profitability of store operations.

Provided customer service and support.

Operated cash register.

SKILLS

Problem solver, detail oriented, willingness to learn, creative thinker, great listener, computer/technical skills,

quick learner and ability to plan/organize task in a timely manner.

Adobe Acrobat – 5 years +

Adobe Illustrator – 6 years

Adobe InDesign – 5 years

Adobe Photoshop – 10 years

Computer Hardware Assembly – 10 years +

Digital Imaging – 10 years

iWeb – 5 years

Mac OSX – 5 years +

Microsoft Office – 10 years +

Microsoft Publisher – 5 years +

Print Production – 5 years +

Type 90 wpm

Typography – 5 years

Windows 98, 2000, XP, Vista – 10 years +

H ONORS AND ACTIVITIES

University of Redlands, Redlands CA

Deanʼs List – 2007 to 2009

2-1-1 Riverside County, Riverside CA

Certificate of Appreciation for Volunteer – 2008

Asian & Pacific Islander Older Adults Task Force, Long Beach CA

Participation and Assistance at California Recreation Center – 2004

9850 Bermuda Road, Apt. 137 • Las Vegas, NV 89183 • 951-***-**** • *********@*****.*** • www.varonifer.com

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