Sales Customer Service

Charvaris A. Dewberry

**** ******* ***** ** *Atlanta, Ga 30318 * 478-***-****

*****************@*****.***

User/Desktop Support Analyst

Summary Energetic, Hardworking, Reliable, Focused, ability to

effectively collaborate, assess needs, learn new

technologies quickly and effectively, and deliver creative

solutions. Comfortable handling multiple task in a

demanding environment. Looking for a challenging career in

the Information technology/Warehouse Field

Objective To use my skills to become a key player with an

established organization

Education Bachelors of Computer Science and Technology

Savannah State University, Savannah Georgia

Graduation Date: Dec. 2011

Courses: C# - created a form that could retrieve a .txt

file, display that file in either a list box

or rich text box, also display the sequence of

numbers 1,3,5,7...up to 99.

JAVA - created a form that could read a set of

integers, undo and clear, and randomly

select ten integers < 10, created a digital

clock with hours, minutes, and seconds

.NET - created a form that allowed the user to

load jpeg files from the PC or external

hardware, then allow the user to zoom in or

out and crop the image Web Based

Programming - Linked database files from

Microsoft Access onto a website

Data Communications and Computer Networks -

created a web server using windows server 2000

on which user, groups and shares were

created and security and priority was

set, used virtual PC to add an additional OS,

Completed the Network Fundamentals class for CISCO

Microcontrollers - created a bi colored led game

Work

Experience PRG

Atlanta, Georgia

Shop technician

February 2013 - Present

Test and maintain PRG audio, video and lighting equipment

using Company procedure

Setup, Image and Deploy laptops and computers

Install hardware and update software

for laptops

Use ghosting software to reimage

Prep and build cable packages for upcoming events

Submit reports of repair and maintenance performed on

equipment

Load and unload incoming trucks

Maintain a clean and orderly work environment

Perform tasks as assigned

HHGREGG

Savannah, Georgia

Warehouse Technician June 2012 - January 2013

Assist delivery manger with delivery duties

Assist warehouse associates with daily duties and special

projects

Assist customers with product issues

Load/unload incoming and outgoing product and delivery

trucks

Assist customers with PC optimization which included

troubleshooting, adding users and setting password,

setting up printer and internet connections, and

installing operating software and antivirus software

Assist in the installations of customer's televisions and

home appliances which included delivering the

merchandise, setting up

The television or home theater system, running wires and

cables, Mounting TV's, building TV stands and mounts,

and extracting Customers old product

Assist customers with PC installs and upgrades

Assist customers with purchases

Aid in Setup of sales floor electronic displays

Assist with the organization of the warehouse and sales

floor while maintaining a clean working environment

HOME DEPOT Savannah, Georgia

Warehouse associate

March 2012 - June 2012

Load/unload product from trucks using a

sit down fork lift

Assist Supervisors with Picking, Outbound, and

Inbound task by using the WMOS system to allocate

and open empty containers, make sure

containers were properly unloaded and completed, and

assisting associates with store, scanner and voice equipment

Audit merchandise for overseas transport

Transport product throughout the DC

HHGREGG Savannah, Georgia

Warehouse Associate/Technician August

2009 - September 2011

Load/unload incoming and outgoing product and delivery

trucks

Assist in the installations of customers televisions and

home appliances which included delivering the

merchandise, setting up

The television or home theater system, running wires and

cables,

Mounting TV's, building TV stands and mounts, and

extracting

Customer's old product

Assist customers with PC optimization which included

troubleshooting, adding users and setting password,

setting up printer and internet connections, and

installing operating software and antivirus software

Aid in Setup of sales floor electronic displays

Assist with the organization of the warehouse and sales

floor while maintaining a clean working environment

ROSS Macon, Georgia

Customer service May- August 2006

Assisted customers with merchandise

Unloaded, unpacked, and staged items

Maintained a clean warehouse and sales floor

Computer Linux OS, Mac OS, Microsoft OS, Microsoft Access, Excel,

Competencies Outlook, PowerPoint, Word, Explorer, Safari, Visual

Basic, Unix, Visual Studio 2005 and 2008,C#, C ++,

Java, Perl, VHDL, AutoCAD, Windows Server 2000

and 2003, Citrix

Activities Member of the Melvin Bostic Foundation, Community Service,

Campus clean up

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