ROY BILBO

**** ***** **. . *** ******, TX ***** . 214-***-**** .

acajtm@r.postjobfree.com

An organized individual with experience in building exceptional customer

service relations,strong documentation skills, and attention to detail

along with excellent problem solving skills.

Areas of Expertise include:

. Self Starter . Customer Satisfaction

. Team oriented and able to work Enhancement

independently . Trouble shooting

. Detailed Oriented Mindset . Networking Terminology

Professional Experience:

INFORMATION TECHNOLOGY GRADUATE

UNIVERSITY OF PHOENIX, DALLAS, TX

Graduated November 2013 for my Associate of Arts IT degree with classes

that consist of; LAN Technology, WAN Technology, IT Security, Web Design 1,

Web Design 2, Fundamentals of Programming with Algorithms & Logic, and

Management of Information Systems.

Tier 1 Help Desk, Technical Support, 2011-2013

VERIZON FIOS, WIRELESS CALL CENTER

Responsible for showing empathy to customers and helping resolve technical

issues such as passwords, router connectivity, Data, Voice, Video, and

installation walkthrough.

CUSTOMER SERVICE IN MEAT DEPT, 2006-2010

SPROUTS FARMERS MARKET, COPPELL, TX

Responsible for customer service and satisfaction, meat cutting, keeping a

daily log of product used and ordering material needed for stock in our

department. Giving customers a return phone call on orders, and other

products we may have at the time.

HELP DESK TECHNICIAN, 2000-2005

A FAMILY AFFAIR HEALRH CARE, GULFPORT, MS

Reported directly to the Director of Information Systems for daily

assignments and operations, log, track and distribute incoming Information

Systems Requests (ISR). Assist with keeping I.S. equipment inventory

updated. Experience in troubleshooting, diagnosing problems involving

software, hardware or combination of the two

Education:

Associates of Arts, Information Technology - UNIVERISITY OF PHOENIX,

DALLAS, TX scheduled graduated date: November 2013

Technical Skills

MS Office (Word, Excel, PowerPoint, Outlook)

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