Manager Service

jared colletti

*** **** *** ( LYNDHURST, NJ ***** 201-***-**** ( ********@*******.***

Service Advisor/Manager

. Dedicated and technically skilled business professional with a versatile

administrative support skill set developed through experience as an

office manager, automotive and diesel truck service advisor, customer

relations representative, and heavy duty truck leasing associate.

. Excel in resolving employer challenges with innovative solutions, systems

and process improvements proven

to increase efficiency, customer satisfaction and the bottom line.

. Offer advanced computer skills in MS Office Suite, ADP, Karmac, Reynolds

and Reynolds as well as other applications/systems.

Key Skills

Office Management Report & Document Records Management

Teambuilding & Preparation Meeting & Event Planning

Supervision Spreadsheet & Database

Staff Development & Creation Invoicing

Training Accounts Payable/Receivable Expense Reduction

Repair Order Generation

Experience

MID-ATLANTIC TRUCK CENTER / IDEALEASE Linden, NJ 2010 to 2012

Service Advisor/Manager, Truck Leasing Liaison 2010 to 2012

. Developed efficiency-enhancing workflow/process improvements that made it

possible to accommodate increasing responsibilities necessitated by an

additional shift creation.

. Generated repair orders based on client complaint and first hand

assessment of vehicles.

. Performed necessary invoicing for maximum profit as well as customer

satisfaction.

. Worked as repair liaison at sister truck leasing company Idealease where

my responsibilities included generating lease contracts, scheduling truck

leasing, and truck preparation for client acquisition

MEADOWLANDS FREIGHTLINER (FRANKS GMC PONTIAC TRUCK 2004 to 2009

CENTER)

Service Advisor Served as a service advisor for heavy duty and light duty

vehicles. I handled a busy phone system, functioned as primary liaison to

customers and ensured a consistently positive customer experience.

. Generated repair orders based on client complaint and first hand

assessment of vehicles.

. Performed necessary invoicing for maximum profit as well as customer

satisfaction.

. Performed acquisition of clients.

G&J FREIGHTLINER, NEWARK, NJ 2002 TO 2004

SERVICE ADVISOR SERVED AS A SERVICE ADVISOR FOR HEAVY DUTY AND LIGHT DUTY

VEHICLES.

. Generated repair orders based on client complaint and first hand

assessment of vehicles.

. Performed necessary invoicing for maximum profit as well as customer

satisfaction.

Education

School of the art institute of Chicago, Chicago, IL 2003

Academic Diploma

B.F.A.

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