Sales Account Manager
[pic] PROFILE [pic]
Experienced, tenacious, and results-oriented professional, with a
distinctive career in managing growth strategies, identifying
organizational needs, and developing customized operational processes.
Equipped with proven ability to make high-level management decisions,
design innovative solutions, and conduct core analysis of new development
opportunities. Armed with extensive background in promoting fundraising
activities, retention programs, and events. Efficient at establishing and
maintaining positive rapport with all stakeholders. Proficient with
Microsoft Office Suite (Word, Excel, and PowerPoint); Blackbaud CRM;
Salesforce; and custom software for event registration.
[pic] AREAS OF EXPERTISE [pic]
. Marketing Strategy and Communications
. Client/Vendor Relations
. Operational Streamlining
. Customer Service
. Fundraising/Event Planning and Coordination
. Donor Cultivation and Stewardship
. Training and Coaching
. Project and Financial Management
[pic] CAREER OVERVIEW [pic]
Brand Management Fund Development Resource Management
. Made substantial contribution in establishing brand awareness and
presence by instigating new fundraising opportunities, retention
programs, and events in communities not yet visited by the foundation;
and maintained brand integrity with regard to logo usage and brand
messaging
. Drove efforts to increase awareness of the foundation's mission at each
event by encouraging active participation of the Programs Team in event
messaging, targeted collateral, and keynote presentations/talks
. Built and cultivated long-term, strategic relationships with fundraisers,
major donors, event directors, sponsors, and participants
. Determined major gift prospects for community based programs supported by
Partnered/Grassroots events as well as LIVESTRONG
. Provided expert oversight to timelines/checklists development, on-event
logistics, delivery of highly satisfactory participant experiences, as
well as to internal and external project teams focused on producing
profitable events
. Streamlined procedures in merging event participant survey data with
overall event analytics to ensure presentation of comprehensive reporting
for post-event review
. Directed the intensive assessment of all event-related and event-vertical
budgets to maintain ethical spending practices
. Served as an pivotal member of the Development Team recognized for
producing $45M annual funds
. Successfully boosted event revenue by 30% within two years by designing
and implementing a tactical plan in collaboration with the Executive Team
. Earned recognition for yielding more than $20M by developing and
executing a new fundraising and marketing initiative, Partnered Events,
for the LIVESTRONG Foundation in 2009
. Played an integral role in maximizing event participation, increasing
overall revenue, and reducing event cost of LIVESTRONG Foundation through
identification of new funding opportunities and establishment of
strategic association with partners who established local organizing
committees, in charge of handling grassroots marketing efforts in
respective their local community
Operations Management
. Held full accountability in preparing, executing, and documenting testing
and configuration plans for front office software at large energy
companies; as well as in identifying client business processes and
executing recommendations for improvement
. Institutionalized new support processes for donors focused on cultivating
longstanding relationships and providing quick, efficient resolution of
issues for all participants and donors
. Increased event participant satisfaction by redefining on-site
registration process for all cycling events, as well as training external
vendors and more than 400 volunteers in executing on-site registration,
packet pick-up, and staffing help and donation desks, which significantly
expedited the procedure
Leadership and Team Building
. Facilitated comprehensive training for constituents encouraging them to
be advocates in their local communities
. Coordinated with internal departments to develop consensus plans to span
and benefit events; as well as with the Marketing and IT departments to
devise a new events custom registration system for Grassroots and
Partnered events
. Collaborated with the Research and Evaluation Team in identifying
feedback mechanisms that evaluate participant feedback on fundraising,
event satisfaction, emerging needs, areas of improvements, and success
. Rendered strategic direction to internal and external on-event staff on
overall event goals and individual roles and responsibilities
Software Implementation
1. Offered consultative support to oil companies on software implementation
2. Designed and implemented the testing and configuration plans for the
front office application
Risk Analysis and Management
3. Expertly administered the hedging of all domestic crude oil barrels on
the Nymex futures and options
4. Created new risk management spreadsheets that allowed traders to monitor
their daily profit and loss
[pic] WORK CHRONOLOGY [pic]
LIVESTRONG Foundation ( Austin, TX: 2007-2013
Director, Partnered and Grassroots Events Inclusive Years
Manager, Grassroots Fundraising and Events Inclusive Years
Fundraising Specialist Inclusive Years
Events 360, Inc. ( Austin, TX
Event Fundraising Ambassador 2006-2007
Amala Foundation ( Austin, TX
Director of Development 2003-2006
Accenture ( Austin, TX
Software Implementation Consultant 2001-2003
Shell Oil Refining and Marketing ( Houston, TX
Risk Analyst Crude Oil Scheduler Nymex Oil Trader 1997-2001
Phibro Energy ( Houston, TX
Cost Accountant Risk Analyst Crude Oil Scheduler 1991-1997
[pic] EDUCATION [pic]
Bachelor of Science in Accounting ( University of Nebraska, Lincoln, NE