Human Resources Management
Resume:
LYNN A. ENGELKE
**********@*******.***
EDUCATION
Master of Arts Human Resources Management, Webster University
Bachelor of Arts Business Administration, Webster University
Associates Degree Hotel & Restaurant Management, Schenectady College
Wilma Boyd Travel School
A hands-on, engaging human resources director with exceptional analytical capability and skill set to implement and
manage a multitude of HR related activities in a fast paced, high growth, and high tech environments. Participating at
management team levels to craft and execute strategic HR initiatives with a proven track record of talent retention
programs as well as performance and compensation management expertise. An in depth knowledge of MBO/SMART goals
and KPI based management programs. A proven track record in the architecting and management of HRIS capability and
analytics. A company-focused mindset coupled with good interpersonal skills.
PROFESSIONAL EXPERIENCE
Nuance Consulting Human Resources 2005 Present
Developed, directed, implemented and lead multiple Human Resource activities
including recruitment, hiring, orientation and retention programs, personnel relations,
performance management, compensation, personnel development, safety; training and
development, worker’s compensation, security, benefits administration, and payroll that
meet the business needs and are cost effective. Firm understanding and practical
application of HIPAA, OSHA, FMLA, PFL, EDD, Workers Compensation, SDI and CFRA
assuring compliance with state and federal employment laws and regulatory concerns.
Encouraged and embraced diversity initiatives ensuring fair and consistent
administration of compensation practices throughout organization including but not
limited to merit increases, promotions, developmental increases, stock options and
bonuses. Employee recognition and morale building expertise. Handbook creation,
training implementation, policy development and documentation.
Reviewed and provided feedback on formal documentation including employee
counseling records and performance plans for improvement. Partnered with managers to
forecast and assess internal and external staffing needs of a more complex nature.
Developed and facilitated a variety of high level training for managers and team
members. Effected bottom line positively by $265,000 in 8 weeks.
Experience in these Business sectors:
Accounting - Accounts Receivable and Payable, Payroll, Collection, Banking
Construction - Architectural Design, Building, Insurance Adjusting, Renovations
Education – Curriculum Development, Teaching, Training, Day Care Management
Financial Services - Life, Health, Financial Investing: Real Estate, Stocks, Bonds, Mutual Funds, 401k, Annuities,
Home Health Care – Administration and Operations, Human Resources, and Sales
Hotel, Spa and Restaurant Management – Event Planning, Front Desk Management, Property Management
Manufacturing – Distribution, Inventory Control, Safety
Music and Entertainment – Merchandise Sales, Production Management
Publishing - Newspaper Advertising and Billing
Non Profits – Administrative, Grant Writing, Fund Raising, Operations
Recruiting & Staffing – Aviation, Manufacturing, Nanny’s, Home Health Care, Nursing
Sales and Marketing – Elite Gift, Greeting Cards, Jewelry, Catalog and Floral Retail Sales, Social Media Marketing
Travel / Tourism – Domestic and International
Venture Capital – Capital Presentations, Capital Team Member
Waste Management - Operations
Summary: Strategically assessed issues and opportunities, delivered a roadmap for improvement, and worked
with nationwide client base to implement the key steps needed for improved cash flow, increased sales, and
satisfied owners. Served as a business development specialist, relationship manager, confidant, and catalyst
bringing an incredible positive impact to small to medium sized businesses in a broad cross-section of
industries. Incorporated desire to learn and to serve others, strong work ethic, responsible and dependable;
having the ability to deal with ambiguity; working as a member of a team, excellent communication, executive
coaching, and counseling skills. Demonstrated ability of how to integrate the human behavioral aspect with the
managerial disciplines.
Specialized in Human Resources : Personnel recruitment, benefits, and policies :Training and leadership
development Strategic direction and business planning : Project management : Process improvement :
Change management Marketing strategy, research and analysis : Branding and positioning Advertising and
sales promotion : New business development :Territory management : Contract negotiation : Social media
Financial planning and cash-flow analysis Accounting and basic record keeping Business taxes, registration,
licensing and organization structuring General business management - People directly managed: 200, indirectly
supported: 700 ADP, QuickBooks, KEANE, AVID, Microsoft - Word Excel PowerPoint
T Mobile Customer Care Rep. / Training & Implementations Assistant 2002 2006
Employees 29,000, Sales (Revenue 2005) 14080.00 M
Mentored and trained new / existing employees. Conducted performance evaluations.
Guided the process to insure employees’ technical, professional and managerial
training and development needs were met to include the design of programs, selection
of providers (outsourced vs. in sourced), and evaluation of effectiveness. Initiated and
assisted in implementation of revamping credit policy for customers which was utilized
by 15,000 employees nationwide resulting in increasing the bottom line by 33% per
quarter on average.
Commitment to task and flexibility to change. Skills to start and persist with specific
courses of action while exhibiting high motivation and a sense of urgency; willing to
commit to long hours of work, including extensive travel in order to reach goals. Superb
attendance record. Mastered over 1,000 changes per month in policy or procedure.
Excellent interaction skills to communicate with others in a warm and helpful manner
while simultaneously building rapport and credibility. Provided support and consultation
to over 100 customers per day. Demonstrated leadership skills to influence the actions
and opinions of others in a desired direction; exhibited judgment in leading others to
worthwhile objectives. Proven track record to manage multiple open roles and
conflicting demands with a smile and calming nature.
Client Growth Resources Executive Recruiter / HR Consultant 2000 2002
Developed and maintained professional relationships to implement and direct the
national full-cycle recruitment strategies of major corporations hiring at senior
executive levels and at employee levels utilizing sourcing methods such as agencies,
professional organizations, web/online research, and competition referrals. Led the
national recruiting efforts specializing in aviation, engineering, manufacturing and the
medical fields. Established my name as nationally “known in the recruiting industry”
within 6 months. Increased clientele by 66% in one month.
Educated, coached and impacted the organizations growth by improving strategic
planning through organizational / climate assessment tools. Applied knowledge of
learning theories, needs assessment, work design methods and training practices to
improve the culture and lead ongoing change implementation in hiring and
development practices. Cut employee turnover by 55% and increased employee
utilization by 20% within a
3-month time span.
Summary: Recruiting and staffing, organizational and space planning, performance management and
improvement systems, organization development, employment and compliance to regulatory concerns,
employee orientation, development, and training, policy development and documentation, employee
relations, company-wide committee facilitation, company employee and community communication,
compensation and benefits administration, employee safety, welfare, wellness and health, charitable giving,
expense management and employee services and counseling.
Contact this candidate