Customer Service Manager
Resume:
CARLOS SEGARRA
HOUSTON, TX 77048
**************@*******.***
Career Objective
To obtain a position where my experience, special skills, and knowledge can be utilized for the best of the organization goals.
Summary of Qualifications
• Blue Prints Interpretation
• Knowledge in SAP, Cost data, Purchase Requisition/Invoice, data entry.
• TWIC Card.
• Experienced in shipping/receiving documentation, International/domestic Logistic Operations.
• Extensive knowledge in inventory, stock control, vendor contact and National Stock Items.
• Skilled in supervising, performing requisitions, receipts, inspecting customer service and accounting.
• Excellent time management, team player and multi-tasking skills
• Forklift Operator
• Experienced in warehouse crating/boxing, Paper Forms, Software and protocols.
Work History
June 2013 - Present SafeWay Services – Pasadena, Texas
Inventory Specialist
July – August 2012 The Buffalo Group (NASA Contract) - Ellington field Houston, TX
Inventory Specialist for Aviation Department. Fiscally Handling Avionics to reconcile and mark down
for disposal and updates vs. itemize system inventory counts.
Aug. 2008 – Sep 2011 L&M Technologies Inc. (Johnson Space Center)
Material Control Supervisor
Logistics, Redistribution and Utilization NASA excess properties. Data entry SAP system program,
customer service (internal and external customer), preparation of reports matrix, complete records,
coordinating equipment and procedures. Forklift operator.
Jan 2007 - Mar 2007 FlightSafety International - Houston, Texas
Customer Service
Customer Service Support validated applications and training approvals for international pilots,
completed certification documents of training for crew members, performed administrative functions,
coordinated with local law enforcement to complete crew members background checks.
Jan 2006 - Dec 2006 PartsBase, Inc. - West Palm Beach, Florida
Account Manager
Order aerospace parts and components for a variety of aeronautic industries utilized Master Cross
Reference Library (MCRL), Department of Defense (DoD), plus (OEM’s) origin equipment
manufacture, posted and updated inventory database for parts procurements.
Feb 1998 - Dec 2005 Bristol Meyers Squibb – Puerto Rico
Territory Manager / In charge of Government Hospitals account. Marketing and sales wound care
and ostomy medical products. Provide in-service and training for head departments personnel.
Aug 1993 - Jan 1998 United Parcel Service - Puerto Rico
Load Master/Air Operations -Supervisor
Ramp Operations for Aircraft Load Planning, weight and balance, flight deck loading air cargo.
Nov 1993 - Aug 1996 Naval Station Roosevelt Roads Flying Club – Puerto Rico
Pilot
Performed schedule flights for military personnel.
Computer Skills
Microsoft software (Excel, PowerPoint, outlook, word, access )
Internet Explorer/ SAP Data input
Peripheral Devices (Scanners, Printers, Routers, Servers, Modem, etc.)
Education
2004 - 2007 University of Phoenix / Business Administration
Air Force R.O.T.C.(General Military Course)
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