Customer Service Management

Kimberly Vo

**** ******** **** ***** ***. ****

Las Vegas, NV 89142

PHONE: 630-***-****

E-MAIL: *******@*****.***

O BJECTIVE

A full-time position in a challenging and growing environment with advancement opportunities, while providing

outstanding customer service.

E DUCATIONAL BACKGROU ND

August 2007 Bachelor of Arts Degree Program in Business Management

To May 2010 Lincoln College, Normal, Illinois

August 2004 Bachelor of Arts Degree Program in Business Marketing

to May 2007 Illinois State University. Normal, Illinois

W ORK EXPERIENCE

March 2013 Hostess

to June 2013 Cool River

Responsibilities: Greeting guests, operate open table system, customer service, teamwork

and, working under pressure.

October 2012 Mail & Posting Analyst

to March 2013 Honda Financial Services

Responsibilities: Prepping and posting checks (customer, dealer, insurance, wholesales,

and abetment checks) daily reconciliation, lease extension process, excel fun ctions,

spreadsheet data work, daily correspondence, time management.

July 2011 Lead Hostess

to October 2012 Winewood Restaurant. Grapevine, Texas

Responsibilities: Greeting guests, operate open table system, customer service, team

work, working under pressure.

January 2006 Night Supervisor/Closer

to April 2010 Subway Restaurant. Normal, Illinois

Responsibilities: Closing the store, customer service, sanitation and quality, daily inventory

and drawer counts, customer relations, hour management, and cost minimization.

July 2006 Associate/Lead Cashier

to January 2009 Bath&Body Wor ks. Aurora, Illinois

Responsibilities: Closing the store, inventory control management, closing procedure,

responsible to do updates, and customer service.

May 2007 Senior Camp Counselor

to August 2007 YMCA Camp Shand. Cornwall, Pennsylvania

Responsibilities: Resident camp counselor, camp mentor for between 8 to 12 teens per

week, responsible for transpiration for campers, camp counselor for travel camp,

and customer relations.

June 2005 Associate/Backstock Inventory

to December 2008 Abercrombie&Fitch. Aurora, Illinois

Responsibilities: new material inventory management, keeping the stock room organize,

responsible for new USR, handling store new updates, and provide great customer

service .

October 2003 Associate/Lead Cashier

to May 2005 American Eagle Outfitters. Aurora, Illinois

Responsibilities: Closing the store, cashier, create a fun and friendly shopping environment

for customers, night procedure and drawer counts, and customer service.

Kimberly Vo

5075 Spyglass Hill Drive Apt. 2033

Las Vegas, NV 89142

PHONE: 630-***-****

E-MAIL: *******@*****.***

S PECIAL SKILLS

Operating Systems

Proficient in Windows XP, Microsoft Office XP, Microsoft Excel

TABC Certified

Food Handling Licensed

Open Table

Language Skills

Fluent in English and Vietnamese

Leadership Skills

A closer (store closed at 2 am) at the 3rd highest grossing Subway restaurant in America

Senior Camp Counselor at Camp Shand

Lead Cashier for various retail jobs

Lead Hostess for various restaurants

R EFERENCES

Available upon request

Contact this candidate