Customer Service Manager

Location:

Posted:

October 28, 2013

LEONELA S. ACOSTA

Summary

Seeking placement in a well-respected and reputable organization, where I

may utilize my customer service experience adjoin with my administrative

and managerial skills, apply them to a challenging position.

Experience

12.2010 - Administrative Assistant

01.2013 Mile Square Roofing Company, Inc., Hackensack, NJ

Served as executive assistant to the President. Functioned as primary liaison

to customers and vendors, ensuring a consistent positive relationship. Created

Invoices, Payroll, Proposals, Potential Customer Packages, Safety Manual,

Reports, and Spreadsheets. Recorded Accounts Receivables and Payable in

QuickBooks. Tracked all ongoing projects.

04.2007 - Shift Supervisor

04.2010 CVS Pharmacy, Kissimmee, FL and Wayne, NJ

Performed all administrative duties in the absence of management. Executed

merchandise presentation. Operated cash procedures, documentations and

physical inventory. Assisted other departments during periods of overflow.

Provided excellent customer service while resolving customer complaints and

inquires.

10.2008 – Customer Relations Manager

07.2009 Toyota Universe, Little Falls, NJ

Resolved all incoming complaints, at various levels. Assistant to General

Sales Manager. Created customized problem resolutions. Coordinated service

appointments and client follow-ups. Maintained dealer satisfaction level at

96% or higher. Served as backup for reception, service cashier, and service

representative. Acted as liaison between Sales and Service departments.

Computer Skills

Management Experience ADP and All-Data Account Payable/

Strong Leadership Skills Suite Receivable

Superior Customer Microsoft Office Bookkeeping and Payroll

Service PaperPort Spreadsheet Creation

Notary Public QuickBooks Bilingual (Fluent in

Spanish)

Education

2006 Poinciana High School, Kissimmee, FL

High School Diploma

2013 Bergen Community College, Paramus, NJ

Currently Pursuing Degree in Accounting