Receptionist/Administrative professional

Andrea Wilkie

**** ***** ****

Lake View, NY ****5

Cell Phone: 716-***-****

CAREER OBJECTIVE: A challenging and rewarding position in a growing organization in the

Administration Assistant field which utilizes my skills, experience and education as well as offer growth

opportunity.

EDUCATION: Orchard Park High School – Graduated June 1984 NYS Regents Diploma

Relevant Skills:

Communication: Excellent customer service skills with effective verbal and written communication skills.

Office Support Skills: Multiple line phone skills. Excellent communication abilities with all levels of

management and prioritizing skills.

Technical Skills: 15 years administrative background experience. Knowledge of computer functions

including Excel, Wordperfect, Lotus 1-2-3 and The Specialist Medical Billing Systems. Shortel and

Polycom Voip phone systems and training experience, NYS CDL B License with Airbrake and Passenger

Endorsements.

Employment History:

Superior Worforce Solutions – Work Nexus (Moog Onsite) 4/15/2013 - 8/12/2013

Program Coordinator-temporary

East Aurora, NY

Program coordinator for contract employees for Moog onsite, scheduling new hire paperwork of

candidates, payroll, drug test requests, Infomart background requests, contractor reviews with Moog

management, scheduling interviews and follow up, initiating hiring of candidates in systems, citizenship

requirements, data entry.

LoVullo Associates, Inc. 9/12/2011 - 3/20/2012

Receptionist

Depew, NY

Front desk receptionist, answer multi-line Shortel Voip phones, direct calls appropriately, greet visitors

and executives, process automated quotes and claim follow up in Concept 1 programs. Worked on excel,

Microsoft Word, assisted when needed in HR. Excellent customer and communication and organizational

skills.

Account Review Services Inc. 11/8/2010 - 3/30/2011

Medical Biller

Hamburg, NY

Data Entry of various doctors offices, hospital, surgery and doctors visits into The Specialist Medical

Billing System. Submit claims to various insurance companies. Answer phones and direct calls

appropriately to staff and answer any patient calls on billing as well as doctors

and insurance companies.

Frontier School District 4/2010 - 10/2010

Substitute Bus Driver

Hamburg, NY

Filled in for drivers on routes and did runs for field trips.

Ecology and Environment, Inc. 10/8/2007 - 4/30/2010

Receptionist

Lancaster, NY

Front desk receptionist, answer multi-line Shortel Voip phones, direct calls appropriately, greet visitors

and executives, some data entry, worked on excel, Microsoft Word, assisted when needed in various

departments including HR, answered phones in OPS Center for Thursday evenings. Excellent customer and

communication and organizational skills.

Spectrum Human Services, Inc. 8/2005 - 8/2007

Administrative Assistant/Receptionist

Orchard Park, NY

Front desk, answered multi line Polycom Voip phones, directed calls appropriately throughout the agency,

assisted in training staff on new Polycom Voip phones, helped with troubleshooting; typed minutes and

documents for various directors and staff at Administrative offices; work on Excel, Word Document and

Anasazzi software; coordinated transportation for bi-weekly Consumer Advisory Board Meetings;

distributed interoffice and outgoing mail at Administrative offices; headed Staff Day 2006 Committee

and 2006 Employee Dinner Dance Committee; excellent communication and customer service skills.

Frontier School District 3/2005 - 8/2005

Substitute Bus Driver

Hamburg, NY

Filled in for drivers on routes and did runs for field trips.

M&T Bank 2/2001 - 8/2005

Part-time Collections Clerk

Williamsville, NY

Did collections on consumer products 8 - 45 days past due; provided excellent customer service in a call

center environment; assisted customer in resolving delinquencies with payment plans and also provided

various programs through the bank to help consumers; worked on various banking systems.

Spectrum Mortgage Corp. 10/1992 - 2/1995

Administrative Assistant

Cheektowaga, NY

Greeted executives and consumers at servicing offices; typed documents and reports for VP of Servicing

Department; assisted in processing mortgage payments; ordered all supplies, sorted and distributed mail.

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