Truck Maintenance Management

Edward Rigby

***** ***** *** ***, ******, IN ****6 Home: 219-***-**** Cell: 708-***-**** *******@*********.***

Professional Summary Extensive experience in diagnostics and service of medium/heavy duty truck mechanical and electronic systems. While working at Navistar Reliability and Quality, I was responsible for diagnosing and guiding the Dealer Technician to diagnose and repair engines correctly in a timely matter to reduce down time while reducing the warranty expense. Drove quality concerns back to engineering to improve the failed component. Worked directly with engineering to improve overall quality of engines. I have held positions as Service Manager in truck dealerships with responsibilities of warranty claims payment, customer satisfaction, forecasting department income, control expenses and supervise Shop Foreman and Technicians.

Skill Highlights

Strong organizational skills

Work Experience

May 2004 to September 2013 Navistar Senior Product Support and Improvement Engineer Lisle, IL

Responsible for managing and developing relationships with dealers, engineering and customer service organization with the end goal of reducing warranty spend and improving reliability and quality.

August 2000 to April 2004 Owens International Shop Foreman/Technician South Holland, Illinois

Supervised 24 Technicians, booked all repair orders, repair estimates and focused on customer satisfaction.

August 1987 to August 2000 Southside Ford Truck Sales Service Manager Chicago, IL

Responsible for technician productivity while emphasizing on quality repair in a timely manner. Booked customer pay, warranty and internal repair orders.

Tool development

Sharp troubleshooter

Energetic work attitude

Enhanced repair procedures and developed tools that reduced the time to repair and lower down time, authored TSI and repair procedures.

Prepared service letters to improve quality repair.

Provided customer and dealer technicians diagnostic and repair procedure support remotely and on-site.

Improved routing and clipping by collaborating with assembly plants.

Traveled to customer or dealer location to identify, record data and document customers concern for Develop Engineers to improve software for the application.

Drove quality improvement initiatives by working with engineering to increase part reliability

Modified new trucks and installed next generation emission engines supplied by Navistar.

Performed diagnostics and service of mechanical and electronic truck systems.

Develop repair procedures

Diagnostic skills

Understand electronic controls

Manage customer relation's.

March 1977 to August 1987 Steel City Ford Truck Sales Service Manager Gary, IN

Responsible for technician productivity while emphasizing on quality repair in a timely manner. Booked customer pay, warranty and internal repair orders.

Education and Training

1977 Lincoln Technical Institute Associate of Arts: Automotive Diesel Technology Indianapolis, IN, United States

1975 Lake Central High School High School Diploma: General Saint John, IN, United States

Responsible for shop of 3 shifts 27 Technicians. Quality repairs, estimating repair costs, warranty submittal, payments and disputes.

Control cost while purchasing shop supplies.

Forecast shop gross and net profits.

Manage customer relation's.

Responsible for shop of 3 shifts 24 Technicians. Quality repairs, estimating repair costs, warranty submittal, payments and disputes.

Control cost while purchasing shop supplies.

Forecast shop gross and net profits.

Technician

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