Customer Service Manager
Resume:
YVETTE RODRIGUEZ
New York, NY 10040
******************@*****.***
347-***-****(Cell)
718-***-****(Home)
Hello my named is Yvette Rodriguez, today, I am responding to your advertisement for the
opening of the Security Guard position. I am ready for immediate hire and work quickly after
getting hired and apply all my best efforts to bring the task. To discuss further I would like to
meet you in person. If you are free in the next week we can arrange an interview. Please call me
at 347-***-**** or 718-***-**** and let me know the date and time that best works for you,
and I will be there on time.
Sincerely,
Yvette Rodriguez
Customer Service/Receptionist/Office Assistant Manager -New York - New Jersey
CAREER OBJECTIVES
Customer Service/Receptionist Specialist/Promoting Events. I have experience in these fields. I
am seeking a long term position within a company. Offer hands on customer service experience,
invoicing, billing, inventory, scheduling, computer skills, sampling and general office skills. I
have worked throughout the Northeast region (New York, New Jersey, Connecticut,
Pennsylvania and Las Vegas).
I would like to explore the possibility of joining your organization, and am confident that with
the experience I’ve developed over the years that I have the qualifications you need to meet your
goals.
I would bring to your company a broad range of skills, including:
Expertise includes Microsoft Word, Excel, Outlook, Multi-Line Phone, File Maker, Fax
More than fifteen of excellent customer relationship and problem solving skills.
Detail oriented with the ability to quickly adapt to new challenges.
I enjoy interacting with customers, superiors, peers and subordinates, work well independently or
as part of a team-effort, and possess excellent communication and interpersonal skills. I am
determined to enter into a position where my energy and talents will be channeled toward
professional growth thereby achieving or exceeding organizational goals and objectives. I am,
responsible, self-motivated, vigilant, dependable and confident that I will be able to make an
immediate and positive contribution to your team if granted the opportunity.
I currently live in New York, NY, I speak and write in English and Spanish. I would like to
request a few minutes of your time to discuss my qualifications. Please call me at 347-***-****.
Once again, thank you for your time and I look forward to hearing from you soon.
Sincerely,
Yvette Rodriguez
WORK EXPERIENCE- EMPLOYMENT
Seasonal Present Employment Since 2006
Companies I’ve worked for:
• Passage Events
• Rally Marketing
• Street Teams USA
• Mobile Media Enterprises
Brands I’ve executed events for:
Starbucks
Mobile coffee/beverage sampling
Coupon/Flyer Distribution
P&G
In store sampling & demos for P&G products & Licenses:
Pantene
Clairol
Dora the Explorer (Green Screen)
Princess & the Frog (Green Screen)
Game Inflatable’s – Tide Soccer Kick, Bounty Chamber, Prize Wheel (Street
Fairs)
Burger King
Mobile beverage sampling (Smoothies/Frappes)
Coupon/Flyer Distribution at strategic locations throughout NY & NJ.
2010-2011 Techna Media - Flushing, NY
Customer Service/Receptionist/Office Assistant
Enter daily notes and all billing charges into Microsoft program. Received orders, maintain
office appearance. Served as assistant manager, handled a busy phone system, functioned as
primary liaison to customers and ensured a consistently positive customer experience.
2009 - 2010 Ink Stop Tattoos - New York, NY
Receptionist/Customer Service
Received calls, reviewed documents, scheduled, canceled appointments for artists and customers,
ordered tools, materials and equipment needed to produce daily tasks, updated all equipment.
2005 - 2007 Signature Health Center - Bronx, NY
Receptionist/Customer Service/Medical Records
Checked patients in and out, determined insurance eligibility and benefits, collected co-pays, co-
insurance and deductibles, collected past due amounts. Manually managed records and filed
records, worked with workers compensation, worked with occupational medicine accounts.
Ran busy telephone system, was responsible for incoming and outgoing faxes and mail. Balance
at the end of each shift.
Education:
1989 Diploma from Perth Amboy High School - Perth Amboy, NJ
1989-92 St. Augustine's College - Media Communications - Raleigh, NC
Certificates:
8/16 hrs, Security Guard License, Fema Certificates
References:
Linda Margillo, Friend for 16yrs, 845-***-****
Frisco Cosme, Friend for 18yrs, 347-***-****
Professional Reference:
Tone Roberson 646-***-****
Hobbies:
M usician, Basketball, Co-Ed Softball
Desired Compensation / Salary: $14 .00 – $18.00/Hours
Contact this candidate