Customer Service Engineer

Mark Petty

Student at University of Colorado at Colorado Springs

*******@***.***

Summary

I have spent most of my professional career as a firefighter. I have redirected myself into professional and

technical writing. I am excited to start this new direction in my life. I bring years of mechanical, firefighting,

and safety experience. I bring dedication to service and excellence to any workplace.

Experience

Student at UCCS

January 2011 - 2013 (2 years)

reporter at UCCS Scribe

May 2011 - October 2012 (1 year 6 months)

Investigated and wrote news articles relating to the University of Colorado at Colorado Springs community

and campus.

Engineer at Raton Fire and Emergency Services

January 2010 - November 2010 (11 months)

Employed as a firefighter/ EMT-basic. Drove emergency vehicles, performed firefighting duties such as

operate pumps, fire hoses, SCBA, hydrolic equipment in order to protect lives and property.

Firefighter/ Fire Inspector at Wackenhut llc

June 2007 - August 2009 (2 years 3 months)

Contract firefighting duties for forward operating bases in Iraq. Other duties included driving emergency

vehicles, operating emergency equipment, fire inspections, fire safety training, base fire inspector and

telecommunications operator.

firefighter at Wackenhut

2007 - 2009 (2 years)

Firefighter/ EMT- Basic at Raton Fire and Emergency Services

January 2005 - April 2007 (2 years 4 months)

Firefighting duties for the community included: driving emergency equipment, operating firefighting

equipment, vehicle extraction equipment and performing lifesaving procedures.

Page1

Honors and Awards

cum laude

National Society of Leadership

May 2013

Honors society award for leadership

Publications

Mallett Safety Manual

Colorado Springs December 2012

Authors: Mark Petty, ahmad abdul, rachael nelson, jillian hammerle

This is a safety manual I created for Mallet Excavating. It has links to OSHA regulations, but was printed for

use in the field.

My personal website

October 2011

Authors: Mark Petty

This was created in Tools for Tech Writers class at UCCS. It has samples of my writing and serves as a

online resume.

Tesla Continues to be a Mystery

Colorado Springs at UCCS August 2011

Authors: Mark Petty, Matt Sidor

One article I wrote about Nicola Tesla for UCCS Scribe

Skills & Expertise

Social Media

Editing

Writing

Microsoft Office

Firefighting

Microsoft Word

Public Speaking

Program Management

Research

Technical Writing

Leadership

Customer Service

Adobe Creative Suite

damage control

Fire Inspections

Safety Management Systems

Page2

Safety

Diesel Generators

Water Pumps

Control Valves

Water Supply

Emergency Services

Hazardous Materials

Mechanical Aptitude

Social Networking

Critical Thinking

Emergency Management

Creative Writing

Blogging

Education

University of Colorado Colorado Springs

Bachelor of Arts (B.A.), English professional and technical writing, 2011 - 2013

Grade: 3.54

Activities and Societies: Society of Leadership, The Scribe: student paper

University of Alaska Anchorage

na, General Studies, 1991 - 1992

Interests

learning new technologies, photography, reading, scuba diving, game habitat protection,

Page3

Mark Petty

Student at University of Colorado at Colorado Springs

*******@***.***

Contact Mark on LinkedIn

Page4

Contact this candidate