Customer Service Quality Assurance

Justin Owens

**** ***** ***** . ***********, ** . 46060 . 317-***-**** .

********@*******.***

SUMMARY

Energetic, highly motivated individual, seeking an entry-level growth

opportunity within a dynamic organization where utilization of attention to

detail, communication, multi-tasking and performing under pressure is

desired.

EDUCATION

Ivy Tech Community College, Indianapolis, IN- HVAC Service, 2012

Technical certification and training in HVAC. Universal EPA certification

Ivy Tech Community College, Indianapolis, IN- Mechanical Engineering, 2011-

2012

Classes using AutoCAD, Microsoft Office, and general studies

ITT Technical Institute, Indianapolis, IN, Digital Entertainment and Game

Design, 2005-2006 . Classes in C++ programming, 3D modeling, Use of

Microsoft Office, computer training, and general education

Noblesville High School, Noblesville, IN, 1994-1998

SKILLS

Universal EPA 608 certified . Knowledge of heating and air conditioning

systems . Customer Service Oriented . Sales Experience .

Mechanical/Construction Background . Microsoft Office . Excel

. Powerpoint . Problem Solving

CAREER DEVELOPMENT

Specialty Building Solutions

March 2013 - Present

Commercial roofing, commercial and residential remodels and construction.

Various general contracting duties.

Absolute Comfort - Lapel, IN

July 2012 - Feb 2013

Working part-time doing furnace and AC system installs and service.

Helmer Inc. - Noblesville, IN

April 2011 - March 2012

Production and assembly- Machine assembly, following work process prints,

quality control, controlled document processing, working closely with

Quality Assurance and Engineering departments reporting production issues,

and submitting "great ideas" to better production

THOMPSON DRYWALL - NOBLESVILLE, IN

MARCH 2007 - April 2012

TWO MEN AND A TRUCK - FISHERS, IN

AUG. 2007 - AUG. 2008

. Managed and trained new and existing employees

. Handled customer service issues in sales and services area

. Drove and loaded/unloaded 26' straight trucks

I.B.E.W.

APRIL 2006 - June 2007

Union Worker

. Followed strict safety protocol, guidelines and employed high problem

solving skills

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