Customer Service Sales

Dana Edelman

702-***-**** (Home) 702-***-**** (Cell)

************@*****.***

REGIONAL OPERATIONS MANGER

SALES, OPERATIONS, FACILITIES and PROJECT MANAGEMENT

Pragmatic leader, Strategic planner with 20 years combined experience impacting the visibility,

profitability, superior customer service, sales and operations optimization, resource management, training,

safety, loss prevention, resource management and asset redistribution

• Expertise in region and territory management, new site openings and facility setup

• Successful multi-million dollar management background in both sales and operations with

full P&L responsibilities with history of innovative cost controls

• Multi-site management skill sets up to 22 locations (ORCO & HD Supply)

• Big Box retail sales and operations up to 60 million annually (Home Depot)

• Supervised record breaking 2 day 58 million dollar auction (Ritchie Brothers)

• Commitment to team leadership and innovation

PROFESIONAL EXPERIENCE

Ritchie Bothers Auctioneers, Vancouver Canada Jan 2011 to August 2013

Largest Auction Company in the world specializing in heavy equipment and transportation

Regional Operations Manager Utah and Nevada

Supervised all sales & operational activities in Nevada and Utah. 15 full time and up to 50 part time

direct report auction site personnel in Las Vegas and Salt Lake City. Supervise all quarterly auctions,

operational duties include P&L responsibilities for GAP (gross auction proceeds) in excess of 125 million

dollars annually. EH&S, loss prevention, recruiting, customer service, training & development,

advertising, site inspections, state, city and county licensing and permits, DOT licensing for sales team,

fleet and equipment management including purchasing and insurance.

Key Accomplishments

Successfully opened a new 10 million dollar facility in Las Vegas and completed a site remodel in Salt

Lake City UT. Conceived and successfully rolled out new advertising program to increase attendance at

the Salt Lake site. Recruited new personal for new company wide program and expansion in Salt lake

City. Reduced yearly rental expense by 50% through purchases and acquisition.

HD Supply Utilities Orlando FL 2008 to 2011

Nationwide whole sale company specializing in MRO supplies for power generation and delivery

Regional Sales Manager Northern and Southern Nevada 2008 to 2011

Supervised all sales and operational activities with 15 direct reports at nine power generating plants in

Nevada, in addition to a distribution center in Las Vegas.

Key Accomplishment:

Successfully opened a new distribution center In Las Vegas and the closure and asset redistribution of two

other location. Completed renovation of 7 locations and the set up of 2 additional locations. Implemented

new process for improved replenishment of VMI (Vendor Managed Inventory) which improved

invoicing, billing processes with. This had a positive effect on labor cost reducing them by half. Shipping

costs and fill rates improved creating an overall product margin increase year over year.

Orco Construction Supply 2006 to 2008

Multi-state retailer specializing in construction tools and supplies

Special Projects Manager-Regional Sales &Operations

Operational supervision of 21 locations in three states. Facilities, inventory control, safety, monthly and

quarterly audits, customer service, training and special projects. Reported to Director of Operations,

President of Operations or Company CEO depending on specific projects. 100% travel required for

coverage of locations in Nevada, Arizona and California

Key Accomplishments

Designed and implemented companywide branch renovations creating a consistent appearance and

merchandising, highlighting ORCO brand, while meeting specific marketing needs. Implemented a

fulfillment and delivery program to ensure cost savings and consistency at all locations. Reviewed and

directed the improvement of warehouse locations to maximize safety and improve the fulfillment process.

Designed and approved merchandise displays, adaptable to all locations, to meet new company visuals

standards. Updated loss prevention process to better accommodate customers while maintaining a high

level of security. Implemented a new warehouse management process currently in early stages. Managed

the opening of new locations and the unfortunate closer of others and the required asset redistribution

The Home Depot 1997 to 2006

Home Improvement retailer

General Manager

Responsible for all day to day sales up to 65 mil and operational activities of a Multi-million dollar retail

site. Including sales, purchasing, receiving, shipping and inventory control. Supervised training and

development of 5 assistant managers, 15-20 department heads and up to 300 associates. Created yearly

budgets and set strategic plans to meet and exceed sales goals. Complete P&L responsibility

Key Accomplishments

Successfully opened two new locations, 1 in a new market. Managed two locations concurrently.

Implemented experimental outside contractor sales department. Selected for a companywide production

video on customer service, received the first companywide award for #1 in comp sales year over year.

Divisional award best leveraged expenses, companywide award for lowest associate turn over. Operations

award for best decrease in W/C

Education

Utah State University

Weber state University

Rockhurst University (internet courses)

Resent company provided internet courses

Talent Selection training

Reasonable Suspicion

Sexual harassment

Managing inclusion

Interviewing

Criticism and disciplines

Community involvement

HOA architectural board member

Board member Cache Valley Boys and Girls Club

Supervised Kids Club Hardware Ranch with record attendance

Utah State University Presidents Club on Economics

Community graduate Logan Police academy

Kids Club Captain Primary Children's Hospital

KA Boom (new children's parks) participant

President (scuba explorer post) Boy Scouts

Contact this candidate