Customer Service Manager

Priscilla Fields

Property Manager at Carper's Reality

**** *. ***** ****** *** - Bossier City, LA 71111

*********@*****.*** - 318-***-****

To obtain a challenging position that will permit personal and professional expansion and

an opportunity to use my education and work experience.

Work Experience

Volunteer Recruitment Coordinator

MDA, Shreveport, LA

February 2013 to Present

Responsibilities for contacting local business owners and corporate executives to invite

them to participate in a unique, exciting community-wide event to raises funds for local

families affected by neuromuscular diseases.

I.T. Specialist

Centurylink Teleperformance Shreveport, LA

July 2012 to February 2013

Responsible for call center helpdesk support; troubleshooting over the phone and

remotely on users workstations.

Perform updates and maintenance on software.

Assist users with basic and advanced application support.

Responsible for repairing problems with all computers or coordinating repair of computer

equipment with Centurylink.

Responsible for managing and assigning work tickets.

Responsible for performing specialized procedures.

Support and provide training to users with computers, applications, policies and

procedures.

Install upgrades.

Advanced problem resolution, providing in-depth technical knowledge to reduce

downtime.

Prepare a variety of knowledge base information for application and distribution for

selected state agencies.

Monitor and respond to situations quickly and accurately, and minimize down time, by

providing proper notifications and ensuring response time and efficiencies are met.

Observe console highlighted messages for their meaning and impact on the operation and

teleprocessing of users’ tasks.

Interact with users to resolve any problems to a satisfactory conclusion.

Perform daily walk through of all technology related areas, to ensure the proper

functioning of all computer complex areas pertinent to its operation.

Ability to identify and understand the speech of customers, recognize anxiety and voice

flexion, process sensitive situations and calm users.

Property Manager

Carper's Reality, Shreveport, LA

2003 to December 2012

Marketing and advertising open units

Showing available apartments to prospective tenants

Staging open units and creating/maintaining model apartments

Handling/processing lease and application paperwork, including credit and background

checks

Collecting rents

Enforcing property rules and regulations

Handling evictions when necessary

Mediating disputes between neighbors

Preparing reports for the owners/management company

Maintaining the property grounds and landscaping

Maintenance of common areas, apartment utilities and appliances

Supervising maintenance and grounds keeping personnel

Provide information to callers

General administrative and clerical

Prepare letters and documents

Knowledge of computers, keyboard skills and relevant software applications

Knowledge of customer service principles and practices

Associate Manager

Simply Fashions, Bossier City, LA

October 2011 to October 2012

Drive sales by delivering exceptional customer service.

Greet customers in a professional manner.

Insure store remains clean and all displays are neat and orderly. Assist in monitoring and

controlling profitability objectives of store set forth in company budgets and forecasts.

Follow all proper return and refund procedures.

Perform proper documentation and record keeping.

Process all inbound merchandise shipments, in-store price changes and store-to-store or

store-to-warehouse product transfers.

Take inventories

Open and close the store as required following the procedures per the Operations P&P

Manual.

Maintain a professional appearance consistent with company dress code policy.

Assist in instituting visual directives needed to maintain company standards of product

layout and sales floor organization.

Follows compliance with established company policies, procedures and guidelines

including, but not limited to, safekeeping of company inventory, funds and property.

Support and adhere to all company policies, procedures, and guidelines.

Other duties as assigned.

Customer Service Representative

Best Western Chateau Suites, Shreveport, LA

February 2007 to July 2009

Responsible for hotel reservations, ground transportation arrangements.

Resolves customer requests, questions and complaints frequently requiring analysis of

situations to determine best of use of resources.

Serves as liaison between the customer and various departments.

Solicits sales of new or additional services.

Operates office equipment inclusive of air to ground radio, computers and terminals as

necessary.

Provides pricing and delivery information, processes orders, and prepares cash reports.

Set up new accounts, maintain records, prepares reports and performs work processing

assignments and related clerical duties. Knowledgeable of customer service inclusive of

hotel reservations, ground transportation, information on local attractions and activities,

and other information that provides valuable service to our customers.

Sales Representative

Dillard's, Bossier City, LA

April 2006 to December 2007

Stocking Merchandise

Assisting Customers

Display Set Up

Cash Register

Evening Supervisor

Grandma's Hands Childcare Center, Bossier City, LA

1998 to 2003

Implements State licensing regulations for the Center.

Ensures Center, rooms and play areas are maintained in a clean, orderly, and safe

condition.

Oversees implementation of daily food program to meet children's nutritional needs.

Maintains appropriate staff level to accommodate children enrolled in the program in

accordance with regulations.

Provides information to parents concerning their children's development, abilities, and

areas of concern;

Explains program procedures and classroom activities as requested.

Monitors family enrollment to ensure reporting procedures for Center's attendance and

fiscal

information is accurate.

Oversees parent-teacher conferences in accordance with program regulations.

Monitors teachers to ensure quality of teaching methods and support for program goals;

Hires, trains, and supervises student assistants.

Advises parents on program services and provides referrals to community agencies.

Reports incidents of suspected child abuse to proper authorities.

Plans and coordinates staff meetings to promote ongoing communication.

Works in classrooms as a teacher on an as needed basis.

Education

Bachelor's in Business Management Administration

Wiley College - Marshall, TX

2010 to 2012

Associates in Business Management Administration

Southern University - Shreveport, LA

2004 to 2006

Additional Information

Specialized Skills:

Exceptional Customer Service Skills, Computerized Accounting, Financial Accounting I

& II, Business Finance, AP/AR & General Ledgers.

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