Customer Service Manager

Myla Temple Hendon

**** ******* *** . ******* ** 30350

Phone: 281-***-**** Email:

*******@*****.***

EXPERIENCE

SPL Inc. 11/2012-Present Pearland,Tx

Title: Production Volume Analyst & Executive Assistant

*Entering production tickets and data into the database, allocating each assigned

project and returning data to customers by deadline.

*Reviewing Charts, Graphs, and Data

*Creating letters for platform holder notifying their increased fee's

*Photocopying, faxing, mailing,filing.

*Shipping and Receiving UPS/Fedex Packages.

*Maintain and Stocking supplies

*Setup, coordinate and order catering for meetings and conference calls as needed.

*Formatting, editing and researching for certified letters

*Assisting with new hire training and supplies

* Greeting clients

*One Note, Excel, Word, Outlook, Powerpoint, Share point

*Organizing travel arrangements

*Payroll

*Bookkeeping

*Maintain staff PTO, holidays, sick time

*Assisting Executive with daily request

Pearland Animal Hospital 10/2007-10/2012 Pearland, TX

Title: Receptionist & Physician Assistant

*Appointment scheduling

*Managing multi line phone systems

*Proficient in Avimark computer system

*Assisting the doctor with patient exams

*Medical record keeping & filing

*Procurement of new patients through community medical fairs advocating pet health

awareness

*Accounts receivable

*Opening/closing duties of practice

*Instrument sterilization

*Disposal of remains

Advance Medical Transportation 8/2009 – 1/2010 Houston, TX

Internship

* Daily stock check off list for each unit

* Assisted with restocking ambulance units

* Washing ambulance units and sterilizing post patient transport

* Assisted with maintaining run report logs

* Maintained patient medical records

Claire's 4/2005 -10/2007 Pearland, TX

Title: Sales Associate

* One and done customer service

* Restocking and floor plan layouts of new

* Inventory auditing and record keeping

* Closed/opened the store daily for business

* Assisted in maintaining accounts receivable and accounts payable

EDUCATION

Alvin Community College 1/2010 - 12/2010 Alvin, TX

*Degree: EMT-Basic program

Pearland High School 8/2001 -12/2004 Pearland, TX

*Degree: High School Diploma

*GPA: 3.5

ADDITIONAL SKILLS

*Proficient in medical terminology

*Knowledgeable with SAP terminology

*Microsoft Certified

*Proficient in Mac operating systems

REFERENCES

Robin Jeffires Phone: 832-***-**** Email:

*********@***.***

(Personal) - Known 15yrs.

Trudy Croutch Pearland Animal Hospital Title: Administrative

Manager

Phone: 281-***-**** Email: *****.*******@*****.***

Alberta Randall Advanced Medical Transportation Title:Manager

832-***-**** ************@*****.***

AVAILABILITY

Mon-Sun – All Hours/ASAP

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