Customer Service Sales

OBJECTIVE

To succeed as a top producer in a sales or business development position

representing a brand that is recognized for quality products and services.

This position would require a seasoned professional to maximize skills in

networking, assessing client needs, sales presentation, negotiating and

retaining relationships for repeat business

SUMMARY OF QUALIFICATIONS

. Experienced multi-unit sales, marketing and operations professional who

directly contributed to the corporate company's increase in net

profitability by 30% over 4 years (2009-present)

. 7+ years of hospitality sales experience

. 12 years of operational and customer service experience

. Ability to think though all aspects of a project, multi-tasking and meet

strict deadlines

. Work effectively in fast-pace and highly detailed environment

SIGNIFICANT EXPERIENCE

Corporate Director of Sales & Catering

Green Mill Restaurants, LLC. St. Paul MN September 19, 2009 till Present

. Created and developed a multi-unit catering division within a

restaurant franchise system

. Structured systems of execution at offsite venues

. Managed all catering aspects of catering division, including employees

. Increased system wide sales by 30% year after year with on and offsite

catering and over $1M dollars

. Management of corporate budgets; marketing, operational and financial.

. Work with Regional and General Managers to create menus, systems, and

profit & loss statements

Senior Sales Manager

Crowne Plaza Hotel, Bloomington MN April 14, 2008 to September 2009

. Managed revenue production for inbound travel

. Sell, negotiate, book & monitor corporate business travel needs

. Prospect & solicited new business daily

Sales Manager

Crowne Plaza Hotel, Eagan MN July 6, 2007 to April 7, 2008

. Negotiate, secure and execute corporate and leisure accounts

. Consistently monitor and balance business blocks

. Research new business, while maintain excellent relationships with

existing clientele

Assistant Director of Sales / Banquet Manager

Holiday Manor Inn and Conference Center, Menomonie WI May 7, 2006 to

Nov.2006

. Quality work and excellent customer service resulted in strong

performance evaluations

. Worked closely with guest to execute all areas of events and programs

. Collaboratively worked with catering and front desk to provide the best

experience possible

EDUCATION

University of Wisconsin Stout, Menomonie WI

Major: Hotel, Restaurant, and Tourism Management May 2007

Degree: Bachelor of Science

International Education: Southern Cross University, Lismore, Australia Feb.

2005 to June 2005

Certifications: "ServSafe" Sanitation Certification

Awards: 2011's Twin Cities Top 25 Young Professional

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