Customer Service Administrative Assistant

OBJECTIVE: To obtain a position with your company where my extensive

experience will be further developed and utilized.

EDUCATION:

Rio Salado Community College Tempe, AZ Associate's Degree Workforce

Development

Graduated 01/2011

RELATED SKILLS:

. Works well with others and in a team setting

. Microsoft Excel and Microsoft Word proficient

. Can type 30+ WPM

. Ability to multitask

EMPLOYMENT:

Job 1 Alliance Home Mortgage 09/2012-05/2013

Title Administrative Assistant/Loan Processor

. Answer Phones

. Greet clients

. Marketing strategies

. Upload and design ads to craigslist

. Design postcards

. Direct mail

. Set up pay per click ads

. Data Entry and clean-up of database

. Send thank you cards to clients

. Filing, faxing, and copying paperwork

. Email correspondence with clients, referrals, and business partners

Job 2 Pilot Investment Group 02/2012-07/2012

Title Marketing Assistant

. Direct mail

. Contact clients

. Greet clients

. Log all information and keep records in excel spreadsheet

. Email correspondence

Job 3 Televerde 04/2008-05/2011

Title Customer Service Representative/Business Development

. Call center operations

. Provide support to customers

. Provide solutions to customer issues regarding computer systems and

analytics platforms

. Resolve issues

. Cold call to C-level and above employees within the telecommunications

industry and Fortune 500 companies

. Document all conversations with clients

. Microsoft Excel and Microsoft Word

. Provide information regarding competitors pricing and services offered

. Responsible for the recruitment and training of customer service

representatives

. Upsell and cross sell products

Contact this candidate