Manager Management
Resume:
Sarah M Stern
Henderson, NV 89074
**********@***.***
WORK EXPERIENCE
Caesar’s Entertainment, Las Vegas, NV
Convention Sales Lead Rep (BLV) May 2013- October 2013
- Maintains high level of service skills to meet department standards in areas such as quality
assurance, customer surveys/feedback and other standards as determined by management
- Performs tasks as answering calls, data sorting, data input and other tasks determined by
management at a high level in a fast paced, high volume environment
- Communicates and demonstrates enthusiastic service
- Handles all incoming customer transactions promptly, efficiently, accurately and
professionally
- Safeguards customer confidentiality and privacy in accordance to company and department
standards
- Is team oriented and assists with special projects, as well as additional duties as directed by
management
Nevada Children’s Center, Las Vegas, NV
Team Leader Dec 2012 –April 2013
Provide daily treatment for up to eight children ages three to 11
Responsible for supervising three workers who provide basic training in communication,
social, hygiene, parental and transitional living skills to parents and their children who suffer
from mental health and behavioral issues.
Responsible for writing daily Milieu reports documenting services/ hours provided to clients.
Collect daily Milieu sheets from staff and updated billing spreadsheets for Assistant Director.
Assist with quarterly report summarizing the treatment clients have received, progress during
that time period and recommend future treatment plans.
Qualified to enroll new employees as Medicaid Providers for their NPI number
Ocean Adult, Child and Family Services, Las Vegas, NV
Case Manager Supervisor May 2011 – Dec 2012
Responsible for supervising 15 workers who provide basic training in communication, social,
hygiene, parental and transitional living skills to parents and their children who suffer from
mental health and behavioral issues.
Handled 50 cases at once scheduling monthly evaluations and assigning additional services.
Conducted meetings with 15 treatment specialists once per week
Conducted interviews with 30 perspective new employees.
Created monthly and quarterly reports summarizing the treatment clients have received,
progress during that time period and recommend future treatment plans.
Las Vegas Urban League, Las Vegas, NV
Intensive Case Manager in Prison Re-Entry Dept. May 2010 – April 2011
Handled up to 40 non-violent, non-sexual cases at a time scheduling weekly meetings to
ensure progress towards employment, furthering education and housing.
Led and moderated weekly anger management group meetings at Southern Desert
Correctional Facility.
Conducted weekly meeting with parole/correctional officers and prison case/social workers to
assess progress with inmates in prison re-entry program at Southern Desert Correctional
Facility.
State of Nevada Division of Child and Family Services, Las Vegas, NV
Psychiatric Case Worker Dec 2008 – Nov 2009
Caseworker for children aged six to 18 years old suffering from severe emotional disturbance
in the foster care system
Created reports for each child based on child’s ability to work on the goals on their treatment
plan and CASII score.
Responsible for quarterly family court appearances to update the judge on progress towards
treatment plan goals
Choices Group, Inc., Las Vegas, NV
Intake Supervisor Feb 2006 – Dec 2008
Worked closely with Public Defender, Probation Officers and Judge to help determine the
appropriate level of treatment for clients
Completed monthly reports for directors
Responsible for giving clinical judgment in District, Justice and Child Support Courts.
Facilitated both adult and juvenile groups which consisted of drug education, gender specific
and anger management issues
Conducted individual sessions with clients in the House Arrest program.
Arranged for halfway house placement while working with jail officials to ensure clients
attend their scheduled groups, required weekly meetings and assisted with securing
employment.
Strong working relationships with probation officers, Child Protective Service workers and
House Arrest officers.
Compiled a list of contacts willing to work with clients to enroll them in inpatient services or
half-way houses
Managed case management department, job development and community service
departments
Lead Case Manager Nov 2005 – Feb 2006
Played key role in treatment planning at Casa Grande - a transitional housing unit for non-
violent, non-sexual offenders who have excellent behavior while in prison
Coordinated with prison case workers and inmates to assist them in finding housing upon
their release
Provided clothing, resources for rent, food and other necessities pending their release
Referred Casa Grande inmates to organizations that provided them with food, clothing and
other necessities pending their release
Led and moderated substance abuse group meetings three times a week at Casa Grande
Intake Worker Sept 2004 – Nov 2005
Conduct daily intakes and assessments of new clients and assessed level of care (inpatient,
dual diagnosis, detox, house arrest, etc).
Determined proper placement and level of care for clients using ASAM criteria, the DSM IV-
TR and SASSI results.
ADDITIONAL TRAINING & EXPERIENCE
Completed over 3,500 clinical hours in the field as an Alcohol and Drug Counselor Intern
CPR Certified
Experience working with juvenile sex offenders and juvenile detainees
EDUCATION
UNIVERSITY OF NEVADA, Las Vegas, NV
Bachelor of Science in Human Services Counseling with minor in Addiction Treatment, graduated 2004
ADDITIONAL COURSES
Advanced Practice with Children SWK791, Spring 2005
Assessment, Treatment and Management of Addictions CED 745, Fall 2007
Ethical Legal Issues in Counseling CED743, Spring 2008
Substance Abuse Prevention Int. CED735, Summer 2009
Contact this candidate