Customer Service Assistant
Resume:
Lydia Jones
Forestdale, AL **214
*********@*****.***
YOUR NEXT EMPLOYEE
Work History
****-****: PCT/Certified Nursing Assistant, Noland Health Services
Birmingham, AL
Responsible for providing residents with routine daily nursing care and services in accordance
with the resident assessment, plan of care and as directed.
2007-2010: Mentor, Sitel Corp.
Birmingham, AL
Provided customer service and advanced technical support for an In-Bound/Out-Bound Call
Center
Managed and trained new hire agents
2006-2008: Emergency Assistant/Switchboard Operator, U-haul
Ft Bragg, NC
Provided customer service
In-home Spokes-person for customers needing assistance of mechanic, tow truck or
information for rental and return locations
Transfer customers to correct person for rentals and roadside assistance
Education
2011: HTI, LLC, CNA Certification
2009-2010:Sitel University Management training classes
2001: Bessemer Adult Learning General High School Diploma
References
Tara Nation 205-***-****
Veronica Finley 205-***-****
Lotrice Amison 205-***-****
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