Sales Manager

Levi A. Cahill

***** ******* ******Urbandale, IA 50323*515-***-****

****.******@**********.***

Career Summary

Accomplished management professional with more than 5 years of experience managing a talented workforce to the completion of multiple business metrics. Proven results in both financial and mortgage industries leading goal oriented teams to meet upper management expectations. 9 years experience advancing Business Processes while servicing customers with attention to detail in high paced environments. Creative problem solver with an ability to implement objectives for strategic results. Exceptional team builder capable of increasing productivity, efficiency and quality with a track record of more than 7 years quality review development. Extensive mortgage and short sale experience gained through 4 years experience working in both home equity and investor servicing portfolios with nearly 3 years managing teams. Multiple years’ relationship building forming business partnerships with senior managers, diverse business lines and peers throughout organizations.

Professional Experience

Wells Fargo Home Mortgage June 2012 to Current

Loan Administration Manager

• Successfully manage daily loan processing operations for Fannie Mae invested short sales by monitoring daily reporting to ensure we meet internal and external time lines (FHFA, NSS, OCC & FNMA) to business guidelines to mitigate losses.

• Responsible for managing a team of 10 to 15 Loan Adjusters to the completion of document collection for short sales through individual coaching on a daily basis and a broad depth of knowledge of each team members file quality.

• Forecast monthly production goals by assessing pipeline volumes with an understanding for workforce modeling to achieve specific metrics set forth by senior leaders.

• Strong working knowledge base used to implement new processes through the creation of procedural updates which increase production efficiencies while collaborating with management and various business partners in separate business sites to gain agreement.

• Tasked to control of a pipeline of 1100 to 1500 Fannie Mae invested loans through appropriate strategic based reporting, consistent loan reviews and talent management leadership to achieve an enhanced customer experience that meets the individual’s needs.

• Communicate regularly with investor to ensure that compliance with their specific directives is met through normal business objectives while creatively seeking opportunities to drive the business forward for additional profitability and success.

• Traveled to multiple business partner sites to increase my understanding of influential business drivers to the current process which has fostered relationship building usable for future department growth and alignment to investor servicing peers.

• Manage work director with dynamic coaching to improve their ability filter the pipeline, coach team members accordingly and relationship building skills.

• Work closely with business analysts to make strategic enhancements to the overall business model to improve and drive results.

• Complete ad hoc reporting as necessary to track specific pipeline characteristics for evaluation in relation to department objectives to ensure team is performing at a level that will lead to intended results. Implemented second level review process by building platform for review along with criteria for decision logic to increase file quality to upstream business customers.

• Responsible for the assessment of current staffing model including managed resources as well as performing hiring and release functions for the group.

• Required to manage all specialty files with exceptional execution to ensure all loans are processed to investor satisfaction.

Wells Fargo Home Equity Jan 2011 to June 2012

Loan Adjustment Supervisor

• Responsible for managing a team of 8-12 Loan Adjusters through personal coaching development to the successful completion of short sales and settlements on non performing assets to mitigate losses for the business.

• Reviewed daily tasks to ensure accounts were assigned, worked and completed to meet department service level agreements.

• Provided daily feedback to team members for development and personal growth.

• Facilitated the restructuring of procedures by working with upper management to provide the team members with a more direct process increasing overall productivity.

• Involved daily in the inspection of file quality for compliance to department and quality standards resulting in the lowering of overall processing times.

• Led the highest performing team in the group 11 out of 12 months through enhanced engagement techniques that provided for increased job satisfaction and productivity.

• Used previous personal negotiation skills to develop increasingly involved side by sides that drove an upward trend in overall team performance.

Short Sale Work Director II Sep 2010 to Jan 2011

• Implemented new MPP metrics to enhance performance, increase accountability and maintain higher servicing standards by compiling daily statistics for phone metrics and file passes.

• Responsible for producing daily reporting data to two managers for 30 to 40 loan servicing specialists that provided data needed for managers and me to provide coaching feedback to the team members.

• Provided exceptional customer service to both external caller and internal business partners due to an excellent ability to problem solve tough issues and communicate appropriately based on the task.

• Used previous loan adjuster skill set to mentor top performing team members through side by side coaching and career development to obtain loan adjustor positions inside the department.

• Worked with management to track behavioral and team member time management issues for immediate management response.

• Responsible to handle impromptu meetings, providing coach for new initiatives, side by sides, managerial ECAR tasks and the compiling all monthly team data for upper management.

Mortgage Loan Adjuster Specialist May 2009 to Sep 2010

• Negotiation expert tasked to find opportunities to mitigate losses for the business through a diverse set for tactics resulting in increased profitability on short sales and settlements.

• Adaptable communications skills to serve a large audience that coupled with precise documentation and negotiations skills resulted in the mitigation of over 2 million dollars additional mitigated losses.

• Gathered and analyzed customers’ financial information to provide short sale solutions for customers and the bank.

• Prepared multiple file write ups daily that combining all knowledge of the files for the underwriters review to get files approved to close.

• Handled multiple facets of the short sale business including: documents processing, financial calculations and full closing of loans to be certain they were completed to company satisfaction.

• Required to handle many additional functions of the team including: coaching of new team members, providing feedback to seasoned team members, leading occasional team meetings, ad hoc reporting for manager and many other additional tasks as available.

ING, Des Moines, IA April 2006 to May 2009

Manager, Transfer of Assets

• Managed the completion of requests for new fundings to the company through 1035 exchanges from other broker dealers with a team of 8 to 10 individuals.

• Responsible for the collection of assets in excess of 250 million dollars a month which was done through tight reporting inspections, constant coaching and dedicated hard work to meet upper management’s expectations.

• Partnered with shipping vendor UPS to lower yearly shipping costs by over $40,000 by completely revamping which items were sent overnight based on priority and location.

• Worked closely with management to restructure procedures which increased the partnership between up and down stream customers.

• Lead team member assessments to provide examples for improvement, work on efficiency gains and increase business’s overall productivity.

• Successfully increased the business line’s output by over 30% surpassing projected goals by more than 10% due to the ability to be adaptable and creative in the implementation of new business objectives.

• Held FINRA Series 6 license as a register annuities trader with the ability to trade on the open market.

Related Experience

Combined Insurance Chicago, IL Oct 2005 to March 2006

• Field sales associate responsible to generate new business and maintain current policy holders for a 6 county region.

• Collaborated with other agents in the region to host events and hold Q&A’s with interested local individuals in the areas we services.

• Selected to go through national training program due to leading the region in sales the 1st 4 months I worked in the field.

• Closely worked with region manager to learn new sales techniques as wells as gain insight into running a region.

• Facilitated daily team meetings, distributed documented sales calls and provided coach to new sales agents

Great Dane Trailers, Wayne, NE Aug 2003 to Aug 2005

• Lead alignment and brake technician that required the ability to assemble 10 to 12 trailers a shift while also acting as the team’s Assistant Manager.

• Read detailed schematics and blueprints to produce products to customer specific guidelines.

• Dedicated time daily to training and safety briefing for the team and also handled training for 7 positions within the team.

• Served on safety committee for the company by providing alternative solutions for complex high risk trailer assembly tasks.

Education

• Wayne State College

Graduated with Bachelor of Science

Marketing Management

• Kirkwood Community College

Graduated with Associate of Arts

Activity Involvement

Wells Fargo Diverse Mentoring Program

Active youth sports coach

Habitat for Humanity

Special Olympics

Young Professional Connection

The Food Bank of Iowa

Blood Bank of Iowa

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