Manager Customer Service
Resume:
Marissa Ramirez
Santa Ana, CA 92703
Cell: 714-***-****
Email: *******@*****.***
Summary:
Looking for a long term position in a high volume pharmacy, with a friendly but fast-pace environment. I've worked in the
pharmacy setting since 2010 and have my National Certification.
Skills:
Highly Skilled in all computer related programs; Word, Excel, PowerPoint, ect.
Excellent Typing skills
Bilingual in Spanish
Record keeping of confidential records
Trained in disposal of confidential records
Excellent communication and interpersonal skills
Easily adapt to new situations
Very alert, precise and detail-oriented
Extremely organized, and on time
Fast and accurate in preparing/re-packaging or moving merchandise
Experience in stocking and record keeping
High ethical standards
Broad understanding of all retail positions and job duties
Maintaining cleanliness in the work environment
Answering numerous calls, pages, and working the phone system or fax machine
Very accustomed to handling currency
Easy to understand and straight to the point
Assisted in training of new associates in previous job positions
Previous Experience:
The Home Depot #6963
19101 Magnolia St.,
Huntington Beach, CA 92646
October 2013 - Currently Employed
Job Title: Associate/Cashier
Supervisor: Jenny, HR Department
Daily Work Activities:
Online Computer Training
Basic Cashier duties
Assisting customers in sales
Directing customer and clients to appropriate aisles
Worked with customers one-on-one
Some knowledge in home improvement projects
Managed the "Self Check out"
Assisted in other departments, ie., Pro Desk, Garden Dept.
24hr CVS Pharmacy #3847
505 Smokey Park Highway,
Asheville, NC 28806
April 2012-August 2013
Job Title: Certified Pharmacy Technician
Reason of leaving: Family Emergency move to California
Notice: 3 day
Supervisor at time: Jennifer Barnes, Lead CPHT
Daily Work Activities:
Typed in medication prescriptions
Translated "sig codes" for pharmacists
Assisted in receiving phone call and faxes
Worked at cash register as needed
Compounded medications
Mixed Suspensions
Unloaded and separated weekly inventory
Organized and cleaned medication shelves from drug type to alphabetical to numerical order
Filled Pill Dispenser
Operated SciptPro (Pill Robot)
Called Doctors to verify prescriptions
Received and translated prescriptions
Communicated bilingually to patients
Worked on drop off, production, and drive-thru
Assisted in other necessary daily tasks
Unloaded and loaded truck
Worked Flexible Scheduling
Worked with Prior Authorization (PAs) and Insurance issues
The Big K-Mart Pharmacy
980 Brevard Rd,
Asheville, NC 28806
August 2010 - October 2010
Job Title: Floor Associate/Cashier
October 2010 - June 2012
Job Title: Pharmacy Associate
June 2010-April 2012
Job Title: Certified Pharmacy Technician
Pharmacy Certification#: 5601-0701-0224-408
Reason for leaving: Pay Raise
Notice: 2 weeks
Manager at time: Hal Harris, Head Pharmacy Manager
Daily Work Activities:
Provided high quality assistance to all customers
Answered phone calls, and sent/received faxes
Organized and filed records
Worked at register to perform supply, demand and cash duties
Completed outside vendor orders
Assisted in customer service
Mixed Suspensions
Handled CI-CV inventory
Worked on floor area stocking and shelving
Organized and kept supplies well stocked
Cleaned and organized shelves and work area
Assisted in additional work flow as tasked by supervisor
24hr Ingles Supermarket #3
915 Merrimon Ave,
Asheville, NC 28804
March 2010-July 2010
Job Title: Associate/Garden Center Associate
Reason for leaving: Seasonal Work, Distance
Notice: 2 weeks
Supervisor at time: Gary Wolmack, Garden Manager
Daily Work Activities:
Provided high quality assistance to all customers
Answered phone calls, and assisted in receiving the daily delivery
Organized end of day cash drawer
Solo managed garden center without needed supervision
Took in deliveries, and daily inventory
Sent and received necessary additional stock
Worked at register to perform supply, demand and cash duties
Assisted in additional duties as tasked by supervisors within the supermarket
Previous Education:
Asheville-Buncombe Technical (AB-TECH) Community College
340 Victoria Rd.,
Asheville, NC 28801
August 2007 - December 2011
Uncompleted Associate in Arts (A.A.) & Associate in Science (A.S.) Degrees
Marketing/Business & Biology Focused
October 2010 - December 2010
CNA Course & Certification Diploma
September 2010
CPR Class and Licence
March 2011 - June 2011
Pharmacy Technician Registration and Certification
Entrepreneur Business Club (Phi Beta Lambda)
Environmental Empowerment Club (GREEN POWER)
Private Non-Sponsored Spanish Club
Enka High School
475 Enka Lake Rd.,
Candler, NC 28715
August 2003 - June 2007
High School Diploma, 2007 Graduate
Business Course Focused
AB Honor Roll
Perfect Attendance
Students Against Violence Club (S.A.V.E)
International (Spanish) Club
Active Volunteer within the Community
Poetry Club
Art Club
August 2006 - May 2007
Completed Early College Criminal Justice Program
Availability:
Full Time
Part Time
Flexible Hours
Monday - Friday
Weekends
Holidays
Rotating
Call In / On Call
Short notice Rescheduling
Long Shifts or Overtime
Open to any Schedule
Contact this candidate