Customer Service Sales

DEEPAK KHANNA

** ****** *****, ********, ** L*Z *M9. Phone - 647-***-****, 416-***-****

Email- *********@*****.***

SUMMARY

. Over 20 years of experience in Retail industry - with Customer Service,

Marketing and Sales Skills, Merchandising, Replenishment/Distribution.

. Over 10 years of experience in Administration.

. Effective Communicator

. Experienced with Retail link, Host, Microsoft Word, Outlook, PowerPoint

and Excel to prepare correspondence, reports, spreadsheets and graphs.

ORGANISATIONAL & ADMINISTRATION SKILS

. Strong project management and organizational planning skills.

. Performed multi-tasking & manage multiple projects simultaneously, worked

independently as well as in a team environment and meeting aggressive

deadlines.

. Excellent background in professional services.

. Experienced in screening and in setting priorities among competing tasks.

. Experienced in responding to inquiries and correspondence from a variety

of sources such as prospects, customers, vendors, and

provincial/territorial representatives.

CREATIVITY

. Planned and Designed merchandise distribution system in throughout Canada

for 346 Wal-Mart stores in order to increase sales and profitability.

. Implemented merchandising and customer service skills at store level to

increase sales and customer count.

. As a part of store setup team started 7 new stores in GTA - Helped

Creating entire team of approximately 300 associates in each store which

includes Hiring, Training, Complete store setup, Merchandising and

Customer Service skills.

. Great people skills.

. Great merchandiser.

. Created hiring tracking system for new stores in GTA.

. Designed projects for the companies nationally.

. Implemented reporting system for branch offices.

EMPLOYMENT HISTORY

Wal-Mart Canada (2001 - till date)

Store Assistant Manager (current assignment) - which involves the

following -

. Smooth operations of the whole store.

. Sales Increase by maintaining high level of customer service,

better in stock, showing value to the customers, fast/ full/

friendly environment.

. Increase Profitability by controlling expense and wages.

. In depth knowledge of store operations.

. Maintain standards as per company expectations.

. Merchandising as per company expectations.

. Safety procedures are followed in order to have safe working

and shopping environments for our valued associates and

customers.

. Teach/Train and follow-up with all Mid Level Managers and

Department Managers.

. Talent Development of Mid Levels and Department Managers - Lead

and guide in their career growth to their desired next level

position.

. Coaching and evaluations of direct reports.

. Dealing with vendors and Home Office team as and when required

for smooth functioning of the store operations and maintain

better in stock.

. Sharing best practices.

Replenishment Analyst/ Distributor at Wal-Mart Canada Home office - (2007

- 2010)

Which involved the following responsibilities -

. Replenishment/ Distribution in Footwear division throughout

Canada in 346 Wal-Mart stores.

. Worked as a team with Buyers, Planners, Logistics and Directors

to have smooth replenishment.

. Creating a distribution plans for all 346 Wal-Mart stores based

on last years sales and for upcoming new stores.

. Plan and replenish to the season.

. Replenish correct merchandise on timely manner for better

sales.

. Plan and Control on seasonal merchandise.

. Interaction with all 3 majors DCs in Canada.

. Splitting of entire buy for 346 Wal-Mart stores in the country

- based on stores catered by each DC.

. Replenish to the planned budget.

. Controlling merchandise at Store level and at DC levels.

. Helping buyers for next year's buy - by providing the plan

based on existing season's sales numbers and upcoming new

stores.

. Strong communications and interactions with National operations

Manager, Regional Managers, District Managers and Footwear

Managers of all Wal-Mart Stores in Canada.

Shoe Division Manager - worked at 8 different stores in GTA

Day to day functions to run entire shoe division which involved the

following -

. Hiring/Training and Development of the associates.

. Merchandising.

. Provide great Customer Service.

. Control on expense and wages.

. Sales increase and P and L.

. Great in stock.

Apart from above - as a part of store set team have experience of Starting

7 New Stores in GTA from base - Which involved the following

Hiring / Training of approximately 300 associates.

Fixturing

Merchandising

Grand openings to normal functions of the stores.

Sales Associate, Hudson's Bay Co., Richmond Hill 2001

(Shoe Division)

Sr. Project Manager Educomp Datamatics Ltd, New Delhi, India

1991-2001

Customer Support Associate Methodex Systems Ltd. N.D, India 1990 -

1991

Program Executive Brainwave Computers Corp., India 1989 - 1990

EDUCATION

. Bachelor's of Arts, (Economics, English & Geography) - 3 years Degree

. Post Graduate Diploma in Computer Applications (Full Time) From an

Accredited Institute.

. MBA -Post Graduation in Marketing & Sales Management (Full Time) From an

Accredited Institute. New Delhi, India.

PROFESSIONAL TRAINING

. Wal-Mart School of learning - Management Training.

. Wal-Mart School of learning - Leadership Skills.

. Safety Training as Management sponsor.

. ISO 9002 CERITICATION - attended training program on ISO certification.

. Six months Diploma in Oracle RDBMS Version 7 Digital Corporation (USA)

covering:

Oracle 7.0 Development and Administration

Oracle*Forms 4.5

Oracle*Reports 2.5

SQL*Plus

PL/SQL

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