Administrative Assistant Customer Service
Resume:
Natasha Star
Cary, NC 27513
Mobile: 770-***-****
Email: *********@*******.***
OBJECTIVE
Seeking to secure an administrative assistant position, offering extensive experience working in fast-
paced environments demanding strong organizational, technical and interpersonal skills. Select
qualifications include:
COMPUTER SKILLS AND EXPERIENCE
Typing 60 wpm HPF - EMR
Data Entry 11,000 alphanumeric STAR
Record Keeping Payroll-ADP
Customer Service/Call Center SAP
AP/AR Collections DISSCO
Scheduling and Planning LP/DU (Fannie Mae and Freddie Mac)
Microsoft Excel Medical terminology
Microsoft Power Point HIPAA regulations
Microsoft Word QuickBooks
Microsoft Access Scanning technology
Lotus Notes Adobe Acrobat
PROFESSIONAL HISTORY
11/2007-09/2013 Housing Authority of Clayton County, GA Administrative Assistant
• Notified contractors and clients of appointments regarding programs.
• Created copies and mail letters and information for programs.
• Developed and implement forms to improve record keeping of programs at the request and direction of
the Rehabilitation Programs Coordinator.
• Created and maintained client rehabilitation files, Contractor files and any other related program files.
• Conducted verifications of program applicants as needed for program qualifications.
• Assisted with bidding process by distributing/receiving bidding info.
• Distributed completed contractor applications to Rehabilitation Coordinator.
• Distributed all correspondence to Board members regarding Housing Authority as directed by the E.D.
• Maintained Board Minutes, Summaries and Agendas Official Records notebooks.
• Coordinated food orders for Board Meetings or any other Authority meetings or workshops.
• Assisted staff with routine administrative duties.
• Checked voice mailbox and return calls.
• Posted incoming checks in Accounts Receivable Log.
• Distributed mail; Stamped outgoing mail and delivery to Post Office at the end of each day.
12/2004-11/2007 Liberty Mortgage Corporation Norcross, GA Office Assistant/Mortgage Loan
Setup Clerk
• Answer incoming calls on multi-line phone
• Respond to public inquiries scope of knowledge and authority and refer to other persons in the
Department as appropriate.
• Greet visitors, ascertain the nature of their business, and refer them to appropriate staff members.
• Logged in and sorted interoffice and regular mail by department; prepped outgoing Fed-Ex, UPS and
DHL overnight packages.
• Processed loans in the loan tracking system
• Reviewed file, including income, credit report, appraisal, flood, title work, and computer screens for
accuracy, completeness and compliance with internal bank policy, federal and state regulations relating
to documentation and underwriting.
• Kept other departments up to date on the status of loans.
• Uploaded LP/DU (Fannie Mae and Freddie Mac).
• Ordered IRS Transcripts (4506) on prospective borrowers for the underwriting dept.
• Assigned all loans to underwriters.
• Running loan file through automated underwriting engines (DISSCO) as appropriate
• Communicated with all interested parties status of the loan file including underwriters, brokers and sales
support specialists.
06/2002-02/2003 PHILIPS MEDICAL – Alpharetta GA– Part- Time
Customer Assistance Rep/Parts Purchasing
• Handled the organization of medical equipment parts and equipment ordering for several health
facilities.
• Managed and monitored all activities, while working closely with field engineers to ensure timely
delivery
• Ensured accuracy of all purchase orders in SAP and communicated with vendors daily by
phone.fax and email.
04/1998-12/2004 Correspondence Copy Service (Various Hospitals in Metro Atlanta, GA)
Release of Information Coordinator - Medical Records
• Released information to persons and agencies according to HIPAA regulations.
• Planned, developed, maintained and operated a variety of health record indexes and storage and retrieval
systems to collect, classify, store and analyze information.
• Transcribed medical reports.
• Maintained medical record functions through pulling, copying/scanning, filing, assembling and
retrieving patient records.
• Responded for requests for medical information including phone, fax, email, mail and written requests.
• Processed patient admission and discharge documents.
• Compiled and maintained patients’ medical records to document condition and treatment and provided
data for research for cost control and care improvement efforts.
• Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures
and treatment into computer.
EDUCATION
Mount Zion High School Graduated 08/1997
Personal and Professional References
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