Customer Service Sales

CARLA RADFORD

Tel: 079********

Email:*****.***********@*******.***

An experienced Administrator with a strong background of Customer Service.

Good ability to work well within a team as well as on my own. Always keen

to learn new skills and adapt quickly to change and take on challenges

positively. Aim to secure a permanent position with a company that I can

grow with and strengthen my gained knowledge and experience.

Systems used

SAP Sage Line 50 Accountancy

HSBC Net Oracle

Ticket system Solavistor

Baps Sidon

CRM Quick Books

September 2013 - Present

West London College of Business Management Sciences

Currently studying Business Management LVL 5 (part time)

February 2013-September 2013 (Windsor)

KCP Ltd (Partner to Swisscom) (Permanent Position)

Project Coordinator/PA/Finance Assistant (Hospitality/Engineering)

. Sent emails to hotels to advise date of survey or installation

. Coordinated projects from start to finish, and made site visits and

deliveries when necessary

. Created sales invoices and purchase orders to suppliers and hotels

. Responsible for arranging and communicating the schedule for the next

week to engineers and staff

. Organize engineers accommodation, flights and cars

. Diary management, PA to Managing Director and Director of Operations

. Responsible for opening and closing office on occasions

. Dealt with all contractors invoices and worked with agency's for

additional staff

. Recruited new engineers, search CV's and interview

. Customer queries by telephone or email, main point of contact for all

customers

. Kept track of new starters and staff data and updated engineers

timesheets

. Recorded all staff equipment, tools and all staff expenses

. Logged support calls and assisted when able, daily updated project

system

. Responsible for ordering all materials for each site

. Helped to build and keep existing customer relationships and daily and

weekly reports

December 2012 - February 2013

Apodi Limited (Temporary Position)

Finance Assistant/Payroll (Pharmaceutical)

. Assisted the Finance Director

. Input all invoices on to sage, Sales Ledger and purchase ledger

. Responsible for payroll for 300 employees and also looked after a new

contract with 40 employees

. Daily banking, month end reconciliations and credit card analysis

. Made all payments via hsbc net and payment runs to suppliers

. Set up new customers, suppliers and employee details on sage payroll

. Kept records of floats and employee expenses, Recorded all P60's, NI

and P11'd, VAT

. Aged creditors reports, Salary and payment queries, Kept track of all

recharges

. Responsible for all company cars and petrol cards

. Updated systems and spreadsheets with all the starters and leavers

. Paid employee salaries, issued pay slips, bonuses and deductions

July 2012-December 2012

TNT Post (Temporary Position)

Billing Analyst

. Checked all invoices and posted invoices on system,

. Dealt with all customer email queries for my contracts

. Liaised with account managers for price queries or changes

. Checked address's and customer details are correct before mailing

invoices

. Liaised with other teams in regards to billing

. Weekly reports, pivoted weekly invoices, use of V Look up

June 2012-July 2012

Comvita (Temporary Position)

Finance Assistant/Order Processor

. Processed orders and made payments and payment runs

. Dealt with customer queries by email or phone

. Updated promotions for system and website

. Stock control, updated new products on listings

. Kept track of all out of stock products, sent or returned

. Sales Ledger and purchase ledger

. Updated customers of any changes with regards to order or delivery

. Remittance Advice's to suppliers and daily banking

. Investigated rejected stock/returns

March 2012-June 2012

Inspirit Ltd (Temporary Position)

Business Development Manager

June 2011-March 2012

Plum Baby-Organic Baby Food (Maternity Cover)

Finance Assistant and Project Coordinator

. Submitted all orders daily (target of 20k a day), sales ledger and

purchase ledger and supplier payment runs

. Worked alongside Marketing department for new idea's and costs

. Checked Invoices before sent out to customers, raised credit notes for

customers on request once checked

. Tracked all returned stock that was damaged on delivery or wrong stock

sent

. Stock count weekly and responsible for making sure there are enough

stock in SAP for dispatches

. Sending orders to Boughey's for deliveries, demand reviews, sales

support and forecasting

. Order processed-sales orders for customer and purchase orders for our

suppliers

. Dispatched sales orders to delivery notes and then to invoice

. Built strong relationships with customers by updating them with

shortages, out of stock lines, communicated daily and assisted them

with queries promptly

. Kept track of all orders received daily and shortages for orders,

liaised with marketing for launches

. Liaised with sales team for promotions and price changes

. Dealt and resolved complaints for all my customers by email and

telephone

. Imported goods to Europe and monthly visits to customers and suppliers

. Stock handled- Made sure the warehouse have the same amount of stock

that SAP is showing

. Customer manager to Asda, Tesco, Morrison's, Waitrose, Sainsbury's,

Ocado

March 2011-June 2011 National Grid (3 months assignment)

Customer Liaison Office (gas)

February 2011- March 2011 (4 Weeks assignment)

Three Mobile Head Office (Temporary Position)

Facilities/HR Department

November 2010 - January 2011

Slough County Court (Temporary Position)

Finance Department /Enforcement and Warrants

. Inputted all payments from phone and counter on to Book B & C (Excel)

. Balanced all excel books at the end of day ensuring the payments in

the book add up with cash in the till

. Banked daily and made sure all money is ready before being collected

. Sent all details to baliffs on request from court manager

October 2010 - November 2010 QA Learning Development (Temporary Position)

Administrator

March 2010 - Setember2010 - Ashley Brown Estate Agents (Permanent Position)

Sales Senior Administrator/Sales Negotiator

Feb 2009-March 2010 Product and Web Expectations (Temporary Position)

Accounts Assistant/HR /PA to Director /Payroll

. Inputted Po's on system for both companies, logged all payments onto

Intra and Sage

. Over looked all sales orders and updated sales orders onto

spreadsheets

. Processed cheques and Bacs Payments - Checked daily

. Credit Control-chased outstanding payments- responsible for all legal

actions

. Checked stock for all purchase orders before dispatching and processed

invoices

. Issued supplier payments and updated customer and system

. Cashed cheques into the bank daily and payment runs twice a week

. Dealt with different currency and percentage payments and processed

VAT

. Liaised with suppliers for prices, payment run issues and chased

orders

. Liaised with account managers

. Identified payment issues and processing refunds when necessary

. Payroll for 400 employees, employee salaries, pay slips, bonuses and

deductions

. Setup new customer and employee details on sage payroll

July 2008-Oct-2008 Slough Borough Council (4 month contract)

Administrator/Project Assistant for planning department

March 2008 - July 2008 Black and Decker/Dewalt (Temporary position)

Purchase Order Processor

November 2007-February 2008 CC Engineering Ltd (Temporary Position)

Customer Service Co-coordinator/Planner

March 2005- November 2007-Ikon Office Solutions (call centre)

Call Planner/ Account Management/ Customer service Team Leader

Education

2003-2004 Reading College Business Finance lv1- B

CLAIT COURSE - PASSED

MICROSOFT WORD, EXCEL, OUTLOOK and INTERNET.

2002-2003 Sage Accountancy Course (Line 50)

Level1 & Level 2

(PASSED) 1

1996-2001 ST JOESPHS Catholic High School

GCSE: 3 GCSE's gained English- B, Mathematics-C,

and business studies C

Contact this candidate