Manager Customer Service

Angela R. Williams

**** ****** *****

Bowie, MD *0721

Mobile: 240-***-****

Email: **********@*****.***

Objective

To obtain a position with an organization in which it utilizes acquired experience and provides career growth and development opportunities.

Work Experience

Associated Administrators, LLC Landover, MD 12/2012 - Present

Eligibility Representative

Meet with participants who wish to discuss in person, model principles of the company’s mission statement, answer incoming calls from participants, providers and board of trustee members to provide information as requested and provide strong customer service, learn and apply all fund rules regarding benefits for the assigned funds, learn and utilize the Basys software system to research questions, update eligibility for the participant and eligible dependents, process COBRA offerings and elections, review and process eligibility reports, etc., Attend team meetings

Receptionist

Answer incoming calls on the switchboard, greet and direct participants who come in and wish to discuss their policies in person, receive sort and distribute mail from Postal Service and internal mail, and maintaining organization in the mail room

Shoppers Food & Pharmacy Lanham, MD 10/2001 – Present

Assistant Bakery Manager

Assisting customers; taking and completing orders, decorating cakes, baking muffins pastries and cookies, conducting weekly inventory, ordering products and supplies for the department. Preparing bakery windows, tables and displays for presentation of merchandising, set display signs, step in as department manager in the absence of the bakery manager, clean and prepare department for the following day’s business

Center for Information Technology (NIH) Rockville, MD 9/2004 - 2/2006

Telecommunications Specialist

Updating and maintaining online databases for the Telephone and Service Directory, Conducting verification reviews of the telephone systems directory, ensuring its websites content through external/internal links, troubleshoot telecommunication equipment problems and communicate results verbally and in writing, analyze reports and prepare publications and distribution if directories in the form of hard copies, implementing telephones checks and updating emergency databases.

Beale Inc. Washington, DC 12/2004 – 7/2006

Data Analyst

Managing a data collection effort to retrieve vital information from 30,000 district employees disability files, coordinating data retrieval process, gathering, organizing, and inputting data in a specially design excel spreadsheet, monitoring time allocation vs. budget allocation

First Baptist Church of Glenarden Landover, MD 6/1999 - 8/2003

Office Assistant/ Receptionist

Prepared payroll, bank deposits, and updated ledger of accounts on daily basis, Xeroxing, filing, answering phones, assisting parents with their accounts, agenda of conference rooms and greeting people as they enter the building

EDUCATION

Charles H. Flowers High School Springdale, MD Diploma, 5/2003

University of Maryland University College Adelphi, MD Bachelor’s Degree, In Progress

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