Sales Customer Service
Resume:
STACY ANDERSON
Medford, Oregon 97504
**************@*****.***
SENIOR ACCOUNT MANAGEMENT
Seasoned business developer and account executive with more than 20 years
of experience impacting organizational profitability through skillful
representation of products/services. Cultivate profitable relationships
with diverse clientele, continuously contributing to enterprise bottom
line, vision, and market share. Implement advanced expertise in new market
identification, client needs assessment, and negotiations, effectively
targeting local/national markets as well as continuously exceeding revenue
goals.
Sales/Business Development ( Key Account Management/Retention (
Strategic/Market Planning
Team Building ( Territory Growth Development ( Solution Selling Strategies
( National Accounts
Pricing/Proposal Development ( Client Relations ( Cold Calling ( Contract
Negotiations
Needs Assessment ( Operational Streamlining ( Team Management/Motivation
PROFESSIONAL EXPERIENCE
CORPORATE PLANNERS INC. Dana Point, California ( 2004 to PRESENT
Vice President of Sales
. Director of sales for corporate event planning, group travel, meeting
planning. Creation and execution of marketing plans in pursuit of
meeting budgeted sales and profit margins and ensuring that a high
level of customer satisfaction. Handle every aspect of contract
negotiations with clients in order to close the business.
CHICAGO TITLE COMPANY (Fidelity National Title), San Diego, California (
2001-2004
Fortune 500 company and leading title organization servicing the real
estate industry. Annual revenues total over $7.7B.
Vice President of Sales
. Recruited to orchestrate the turnaround of an at risk title department
focused on boosting business growth and revenues. Spearheaded efforts
to enhance client services through development and implementation of
customized programs. Identified and targeted opportunities for
strategic alliances/partnerships focused on fueling market share and
profit increases. Directed market efforts for builder and commercial
services. Oversaw and contributed to service/product development
operations. Develop client relationships in order to increase long-
term repeat potential.
Major Contributions:
. Elevated corporate market share from #2 to industry leader in 2 years
during organization's ownership transition. Developed new accounts and
successfully retained existing ones.
. Grew local and national markets through enhancements in pricing
programs, resulting in the recapture of business from former clients.
. Vitalized productivity and profitability of the New Builder Division
through establishment of a new operating procedure.
. Enhanced business retention with the introduction of a highly successful
product for partnering and contract clients.
STACY ANDERSON
Page Two
**************@*****.***
FIRST AMERICAN TITLE CORPORATION, San Diego, California ( 1982-2001
Fortune 500 organization and leading provider of real estate services.
Commercial/Builder Services Sales Specialist (1995-2001)
Supported continuous enhancements in service quality, management, and
customer services to maintain corporate ranking as #1 in the industry.
Conducted the sale of real estate services to builders and developers,
growing client base through account retention and development. Continuously
delivered quality services to customers, capturing high levels of retention
and loyalty through comprehensive education. Developed and supported the
delivery of major account presentations. Oversaw and assisted in
service/product development efforts. Chaired the National Service and
Product Task Force comprised of regional and corporate staff members.
Major Contributions:
. Developed major accounts with the top 10 builders in the western US.
. Achieved superior levels of repeat business through cultivation of
profitable relationships with clients.
. Continuously surpassed monthly sales quotas.
. Enhanced communication between personnel and customers through
organization of meetings focused on relationship building and
enhancement of customer confidence/loyalty.
. Improved product delivery while impacting revenue generation with the
introduction of product/service bundling strategies.
Account Manager (1990-1995)
Promoted to support business enhancement efforts to reclaim enterprise's #1
position in market share and profitability. Performed the sale of
title/escrow services to real estate agents, loan officers, brokers, banks,
and escrow companies focused on meeting monthly performance goals.
Generated weekly expense and production reports.
Major Contributions:
. Propelled profits with the introduction of new products and services,
delivering revenue growth within the first year.
. Enhanced market share from #5 to #2 in 1 year through major enhancements
in customer service and retention.
. Increased customer loyalty and confidence in enterprise offerings with
the design and delivery of training programs for clients.
EDUCATION/TRAINING
Graduate Certificate, Mortgage Banking School, Insurance Licensed
Business Law, Riverside College, Riverside, California
AFFILIATIONS
Association of Realtors
Homebuilders Council
Fundraising Committee of Boys and Girls Club
STACY ANDERSON
2735 Randolph Street
Medford, Oregon 97504
**************@*****.***
Dear Sir/Dear Madam:
Reputable for enhancing corporate profitability, market share, and vision
through strategic development and management of key accounts, I am now
seeking the opportunity to utilize more than 20 years of experience within
a company such as yours. Having been given the opportunity to develop,
lead, and represent diverse product lines for major organizations, I feel
confident in my abilities to contribute to your organization's
profitability.
My strengths range from sales and business development to strategic/market
planning, team building, territory growth, and pricing/proposals. A sample
of my many highlights includes:
. Elevating an organization's corporate market share from #2 to industry
leader in 2 years.
. Growing local and national markets through enhancements in pricing
programs, resulting in the recapture of business from former clients.
. Developing major accounts in the western US.
. Enhancing communication between personnel and customers through
organization of meetings focused on relationship building and
enhancement of customer confidence/loyalty.
. Propelling profits with the introduction of new products and services,
delivering revenue growth within the first year.
For a more detailed presentation of my skills and background, please review
the enclosed resume and feel free to contact me at your earliest
convenience. Thank you in advance for your consideration and I look forward
to your call.
Sincerely,
Stacy Anderson
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