Customer Service Engineer

Ron Robbins ---

P.O. Box ***** Reno NV. ***** ***********@*******.*** 775-***-****

Objective ---

Multi-skilled professional seeking long-term employment with an established, growing company in

which my honest work ethic and adaptable skills will be appreciated and utilized.

Summary ---

* Certified on several different fork-lifts

* Very reliable with an impeccable attendance record

* Honest and hard working * Experienced in supervisory positions (5-10 people) * Team player and team motivator. * Thrive in fast paced environment.

Work History ---

Feb 2011 – Oct 2013 Operations Team Supervisor West Corporation Reno, NV

* Supervised 12 – 15 people in customer service skills and call handling for AT&T cellular tech support.

* Completed daily reports and statistics in all types of Microsoft format including word and excel.

* Conducted training for call center personnel in all types of styles and configurations.

March 2008 – Jun 2013 Replenishment/C.S./P.O.S. Kohl’s Department Store Reno, NV

* Supervised 5-10 people to organize, replenish stock, and complete tasks for various departments.

* Complete daily end of day reports for management.

* Run cash register and interact with customers.

June 2007 – Sept 2010 Forklift Driver/ Stocker Aramark uniform Services Reno, NV

* Certified for order-picker, sit-down forklift and stand-up electric pallet jack.

* Use and knowledge of RF scanners to complete tasks and orders

* Lead-in-Training, trained new personnel on procedures, delegated tasks to complete department functions.

Jan 2006 – June 2007 Math Tutor/ Café Manager I Can Do Anything Charter H.S. Reno, NV

* Tutored high school students in all levels of math.

* Responsible for 20% increase in graduation rate of entire school.

* Organized, ordered and prepared meals for the Nutrition Center.

June 2004 – April 2007 Conductor/Engineer in Training Union Pacific Railroad Sparks, NV

* Safe movement of freight and rail cars in rail yard and abroad.

* Physically demanding job requiring climbing ladders on moving trains, operating hand brakes, using hand and

lantern signals and radio communications on a regular basis.

* Graduated in the top 3% of training as a conductor and Engineer in training.

Career Experience July 1984 – September 1994 United States Navy Word wide

Radioman 2nd class; Top Secret Clearance; Developed computer programs for maximum efficiency.

Problem resolution expert of various types of communication systems and networks.

Education ---

Ashland High School Ashland, OR * General Diploma

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