Customer Service Sales

Ann Wyrosdick *** Fred Ash Road,

Dahlonega, GA **533

706-***-****

*********@**********.***

Office Management - Administrative Assistant

Effective team management, diplomatically resolve differences between

employees' personalities to accomplish common goals. Seek more effective

office procedures to improve productivity and work flow. Wide range of

experience with different accounting software packages and customer

databases including state and local governments and Wide Area Workflow

(WAWF - Department of Defense). Customer oriented with emphasis towards

dealing with difficult customers and situations.

Strengths

Excellent Communication Skills - Verbal / Written Detail Oriented

Supervision / Team Leader / Team Player Problem

Solving Skills

Willingness to Learn New Procedures Do what it takes to get

job done

Computer skills: Best accounting Pro Series, Lotus Approach, Lotus Notes,

Word and Excel, DAC Easy and Quick Books, Sales Force and Custom

accounting software for distribution based businesses

Experience

Customer Service and Sales - Employee Relations

Finance and Insurance - Facilitated Smooth Work flow

Service Coordinator - Contracts & Bids

Administrator

Accounting and General Ledger - Selection and Software

Implementation

Work Experience

Executive Administrator for Vashaw Scientific, Inc. 1992 -

December 2012

Leica microscope dealer - Customer service and inside sales, managed office

equipment, involved in selection of equipment, order entry, invoicing,

accounts receivable, service department coordinator. Also, managed State

Contracts, bids, quotations. Was back up for purchasing, shipping and

receiving. Maintained our supplier data on customer websites and invoiced

on-line. Was exhibit coordinator for trade shows and supported field sales

personnel. Assisted President, Vice-President and Controller.

General Manager of Georgia Instruments, Inc. 1976 - 1989

Carl Zeiss microscope dealer and a closely held corporation with 14

employees. I was the Financial Officer and Controller. Responsible for

the General ledger, tax prep and filing, HR and payroll, inventory

management, purchasing, bid, quotes, state contracts, A/R and A/P. Set up

three computer systems over the 13 year span and had sole authority when

owner was out of the country.

Education

University of Arkansas, Fort Smith Perimeter College,

Decatur, GA

Major in Accounting and Business, honors student, 3 years of credits

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