Sales Customer Service

ALAN HARDEY

***** **** ******* ****** ( Parker, Colorado 80138

303-***-**** ( *******@*******.***

MEDICAL SALES PROFESSIONAL

Multi-award-winning sales professional seeking to combine expertise in

generating millions of dollars in sales with passion for healthcare and

pharmaceuticals to secure challenging position in industry.

. Masters new products and markets rapidly, quickly climbing steep learning

curves via formal and self-study.

. Wins and retains most difficult and lucrative accounts, effectively

justifying value of products over competitors.

. Builds long-term customer and referral bases, providing best-in-class

consultations, service, and support.

. Drives company growth and success, spearheading high-impact strategic

analysis, plans, and relationships.

. Meets and continually exceeds demanding goals, serving as key contributor

and leader by example.

Strategic Analysis & Planning ( New Business & Sales Development ( Client

Acquisition & Retention ( Networking

Consultative Solution Sales ( Marketing ( Advertising ( Event Participation

( Presentations ( Value Justifications

Relationship & Team Building ( Training & Mentoring ( Product Education (

Customer Service ( Problem Solving

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science in Nutrition Science (Summa cum Laude, President's List

for Academic Achievement)

Kaplan University, Davenport, Iowa 2013 (GPA: 3.98)

Key Courses: Nutritional Planning & Management Focus on Diabetes

Nutritional Analysis & Assessment ( Disease of the Human Body

Graduate of NAPRX Pharmacology / Pharmaceutical Sales Training Program 2013

CERTIFICATIONS

National Certification - CNPRx# 592282013 ( CPR & First Aid Certified (

Certified in Blood Borne Pathogens

PROFESSIONAL EXPERIENCE

GENERAL NUTRITION CENTER (GNC), Parker, Colorado ( 2011 - Present

Commissioned Sales Person

Consult with, educate, and sell custom nutritional product solutions to fit

unique health needs of customers.

Achievements:

. Increased sales revenues, generating significant repeat business by

building strong relationships with customers, advising on optimal

products for their unique needs, and providing education on healthy

living.

CITYWIDE BANK, Aurora, Colorado ( 2010 - 2013

Senior Loan Officer

Spearhead strategic sales and marketing plans to grow new, existing, and

repeat business; includes, but is not limited to, cold-calling, marketing

meetings, advertising, strategic networking, and active participation in

commercial events. Interview, select, and process paperwork for B2B

operations with focus on optimal program opportunities for staff and

clients. Design PowerPoint presentations for specific programs such as for

1st time home buyers.

Achievements:

. Generated $1.5M in product sales single-handedly in 1st year, devising

and executing innovative sales, marketing, advertising, and networking

strategies targeted at new clients and key businesses.

. Ranked in top 10% consistently for sales.

. Maintained 90% repeat business, continually achieving 99.9% customer

satisfaction rating.

. Handpicked by senior management to serve as mentor to new sales reps.

Continued...

ALAN HARDEY ( Page 2 ( *******@*******.***

HEDLUND MORTGAGE, LLC, Kiowa, Colorado ( 2007 - 2010

Vice President of Sales

Oversaw and led all aspects of daily business and sales operations, as well

as all accounts payable and receivable. Strategized and conducted sales and

marketing activities including cold-calling, marketing, advertising,

networking, event attendance, and event participation. Interviewed, hired,

trained, and mentored new sales reps in prospecting, sales, and business

management. Developed and delivered PowerPoint presentations for weekly

sales meetings.

Achievements:

. Grew monthly sales revenue 140%, from $100K to $240K in gross sales;

increased financial gain by +50%.

. Singlehandedly built and maintained $2-2.5M monthly pipeline from ground-

up, while simultaneously cultivating, motivating, and managing high-

performance sales team.

. Achieved 90% repeat business, building strong relationships with

customers, and consistently attaining 99.9% customer satisfaction rate.

. Trained special outside sales force in 48 states; named "Sales Trainer of

the Year" for 2 consecutive years.

. Named "Sales Person of the Year" for all 4 consecutive years of tenure,

while maintaining in top 10% for sales.

US BANK NA, Elizabeth, Colorado ( 2006 - 2007

Sales Manager & Account Executive of Loans

Managed all aspects of daily branch operations and sales. Mentored and

trained junior officers. Cultivated relationships with customers and

colleagues to create sustainable win-win situations.

Achievements:

. Generated consistent ~$2M in personal monthly product sales.

. Boosted sales and customer satisfaction, forging strong collaborative

relationships with corporate colleagues to establish mutually beneficial

referral networks.

. Drove seamless branch sales operations, providing hands-on guidance,

mentoring, and problem solving.

. Developed world class team, sharing product knowledge and sales expertise

via hands-on training.

CREATIVE MORTGAGE FUNDING, Elizabeth, Colorado ( 2000 - 2006

Director of Sales & Operations

Analyzed and devised business, sales, and operational strategies. Led and

oversaw all daily operations. Managed all accounting and bill payments

including company accounts. Provided full range of support for sales staff

including, but not limited to, training, mentoring, and problem solving of

internal and external issues.

Achievements:

. Increased financial gain by 53%, strategically running all aspects of

$800K gross sales business.

. Built and maintained +$32M annual sales base from scratch on autonomous

basis.

. Optimized performance of sales staff, providing comprehensive support

such as assistance with most complex issues and concerns, advice and

guidance on sales tactics, problem solving, and team building and

mentoring.

. Played major role in successful sale of US Bank for substantial ROI,

providing high-impact strategic and personal contributions.

VOLUNTEER ACTIVITIES: Alpha Beta Kappa Honor Society, Architecture & Design

Business Network, Volunteer Sales Executive - Legacy Academy Annual Golf

Tournament, Elizabeth Chamber of Commerce (former member), Castle Rock

Chamber of Commerce (former member). Details on request

AWARDS & HONORS

Ranked in Top 10% for Sales (consistently)

Sales Person of the Year (x4)

Sales Trainer of the Year (x2)

TECHNICAL SKILLS

MS Word ( MS Excel ( MS PowerPoint ( QuickBooks

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