Customer Service

Danielle Duncan

** ***** **** ***#***, Madison, TN 37115 Phone 313-***-****

Email:****************@*****.***

Skills:

• Dependable, responsible contributor committed to excellence and success.

• Innovative problem-solver who can generate workable solutions and resolve complaints.

• Exceptional listener and communicator who effectively conveys information verbally and in writing.

• Computer-literate performer with extensive software proficiency covering wide variety of applications.

Employment History:

Provider Service Representative

Aerotek Professional Staffing

May 2014 to July 2014

Nashville, TN

As a Provider Service Representative with Cigna-Health Spring, responsibilities include: providing a high

level of customer service, quality, and accuracy by taking inbound calls from our medical providers.

Answer a variety of medical provider inquiries pertaining to claim status, insurance coverage and

member’s benefits.

Outbound Telemarketing Sales

Gannett Company

March 2014-May 2014

Nashville, TN

Assist in providing outbound telemarketing support to the circulation department. Selling newspaper

subscriptions, company products and special telemarketing project work. Sell newspaper subscriptions to

designated potential customers in order to achieve circulation sales department goals. Discuss different

packages that work within customer’s budget and personal interest.

Telemarketing Senior Associate

Randstad Staffing USA

October 2013-December 2013

Nashville, TN

As a Customer Service Representative, responsibilities included responding to the inquiries received from

policy holders, providers and/or others for information and assistance. Performs research to respond to

inquiries and interprets policy provisions to determine most effective response. Mails or routes claim

forms and supporting documentation to various units for final processing.

Customer Services Claims Advocate I

CGS Administrators LLC

July 2013-October 2013

Nashville, TN

As a Customer Service Claims Advocate, responsibilities included: Providing prompt, accurate, thorough

and courteous responses to all customer inquiries. Performed research to Medicare/Medicaid claims

received on behalf of providers regarding DME equipment for patients. Send out status letters to

providers and patients regarding payment.

Call Center Representative

Accredo Healthcare Group

March 2013-July 2013

Nashville, TN

As Call Center Representative, responsibilities included: handling customer service inquiries from

members, providers, physicians and internal and external clients related to pharmacy benefits. Work to

research and resolve problems in a timely manner. Use computerized system to gather information and

respond to questions.

Medical Administrative Assistant

MedEx Healthcare Clinic

June 2007-March 2013

Westland, MI

As a Medical Administrative Assistant responsibilities included: Filling out insurance forms and scheduling

patient appointments. Handle billing inquiries and bookkeeping. Other duties include answering phones,

setting up appointments for patients, filing medical records, updating patient’s information and verifying

insurance.

Camera Operator

WACH FOX 57 Television

February 2007-June 2007

Columbia, SC

In charge of adjusting lighting for newscast, helped shot daily promos for weekday/weekend newscast,

janitorial duties around the studio, microphone-checks for on-air talent, clerical duties, set-up appointment

for reporters to interview guest or go out for field reporting.

Call Center Team Lead

Archway Marketing Inc

June 2003-January 2007

Romulus, MI

As a Call Center Team Lead, responsibilities included: helping to motivate and inspire once the peer’s

team to surpass their potential as much as possible. Monitor closely the development as well as

continuous improvement for the entire team on a day-to-day basis. Handle escalated calls, complaints,

questions, and queries as necessary. Document general reports on each team member’s performance

and targets as well as ensuring that they exceed the targets.

EDUCATION

Diploma in Medical Administrative Assistant

Corinthian Schools Inc.

Dearborn, Michigan

July 2009

Completed 88 College Credit Hours towards Bachelors in Mass Communications

Benedict College

Columbia, South Carolina

May 2007

Diploma in General Studies

University City Senior High

Saint Louis, Missouri

May 2000

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