Customer Service Training

Europass

Curriculum Vitae

Personal information

First name(s) / Laura Fuentes Porras

Surname(s)

Address General Florencio Montojo n 21 1 D, 11.100 San Fernando

(Spain)

Telephone(s) 856100013 Mobile 661558536

E-mail(s) *****.*************@*******.***

Nationality Spanish

Date of birth 27/02/1986

Gender Female

Desired employment / Chemist

Occupational field

Work experience

Dates 20/01/2013 - 28/04/2013

Occupation or position Chemical control quality

held

Main activities and -Chemical analysis on water sample: pH, fluorides,

responsibilities nitrites, nitrates, total phosphorus and phosphates,

sulphides, sulphites, animal and vegetable fats, mineral

oils, hexavalent chromium (VI), suspended solids, PPAS,

MBAS, chlorides, ammonia, hardness, dissolved oxygen, total

dissolved solids, COD, cyanide, oxidazability, acid attack,

electrical conductivity and total nitrogen.

-Chemical analysis on solid sample: pH, sample preparation,

fluorides, acid attack, humidity, cyanide.

Name and address of CHEMI-LAB srl. V a Torino 109/B, 30172 MESTRE VENEZIA

employer (Italy)

Dates 12/07/2012 - 11/10/2012

Occupation or position Chemist

held

Main activities and Training support in the tasks of a clinical laboratory,

responsibilities performing aliquots, dilutions, partitions, acid-base

reactions, microscopic fresh, pH, density and osmolarity,

reagent preparation, filtration techniques.

Name and address of HOSPITAL GENERAL DE LA DEFENSA SAN CARLOS in SAN FERNANDO

employer

Type of business or Public administration and defence; compulsory social

sector security

Dates 2008 - 2010

Occupation or position Student Collaborator - Physical Chemistry

held

Main activities and Support in carrying out the tasks of a physical chemistry

responsibilities lab, aliquots execution, partitions, acid-base reactions,

pH, density, reagent preparation.

Name and address of Universidad de C diz, Facultad de Ciencias (Puerto Real)

employer

Dates 2008 - 2010

Occupation or position Student Collaborator as Professor of Practice

held

Main activities and Demonstration ebullioscopic constant water and the

responsibilities Clausius-Clapeyron

Name and address of Indoquim 2010, Universidad de Granada

employer

Dates 2008

Occupation or position Collaborator

held

Main activities and Help in the implementation and organization of events,

responsibilities conferences

Name and address of Universidad de C diz en San Roque

employer

Dates 16/04/2007 - 29/09/2007

Occupation or position Attention to the public

held

Main activities and Customer service, food and product distribution, logistics

responsibilities and warehouse organization, food handling.

Name and address of Telepizza S.A. Via Cardenal Ilundain, 3, 41013 Sevilla

employer (Spain)

Type of business or Attention to the public

sector

Dates 2005 - 2007

Occupation or position Intermon Oxfam's voluntary

held

Main activities and Attetion to the public, commercial, products and events

responsibilities organization

Name and address of Intermon Oxfam

employer

Education and training

Dates 2012 - 2013

Title of qualification Master Integrated in Quality Management, Environment, I+D+i

awarded and Occupational Hazards

Name and type of UNED

organisation providing

education and training

Dates 2007 - 2012

Title of qualification Degree in Chemistry

awarded

Name and type of Facultad de Ciencias, Universidad de C diz

organisation providing

education and training

Dates 2013

Title of qualification Development Microbiological Techniques of Interest in Food

awarded

Name and type of ceiA3 - Universidad de C diz

organisation providing

education and training

Dates 2013

Title of qualification Environment, ISO 14001 (50 hours)

awarded

Name and type of European Quality Formaci n

organisation providing

education and training

Dates 2013

Title of qualification Hydrogen and Batteries of Fuel (120 hours)

awarded

Name and type of CEER

organisation providing

education and training

Dates 2013

Title of qualification Introduction to the Quality ISO 9001-2008

awarded

Name and type of European Quality Formaci n

organisation providing

education and training

Dates 2012

Title of qualification renewable energies 2nd Edition (30 hours)

awarded

Principal subjects / Solar energy, Wind Energy, Biomass for energy uses, Energy

occupational skills Efficiency and other renewable energies, Analysis of

covered practical cases, energy Context.

Name and type of Universidad de Almer a

organisation providing

education and training

Dates 2011

Title of qualification Competencies Communicative (120 hours)

awarded

Principal subjects / Oral and written communication, social skills, negotiation

occupational skills skills, ability to manage and transmit knowledge, Teamwork.

covered

Name and type of Certiv&as. Certificaci n de Competencias Profesionales (120

organisation providing hours)

education and training

Dates 2007

Title of qualification Health and Safety in the Chemical Laboratory

awarded

Name and type of Facultad de Ciencias, Universidad de C diz

organisation providing

education and training

Dates 2007

Title of qualification Handling Food

awarded

Name and type of Asociaci n Naturaleza y Salud

organisation providing

education and training

Personal skills and

competences

Mother tongue(s) Spanish / Castilian

Other language(s)

Self-assessment Understanding Speaking W r i t i n

g

European level Listening Reading Spoken Spoken

interaction production

Italian B Independe B Independe B Independe B Independe B Independe

2 nt user 2 nt user 2 nt user 2 nt user 2 nt user

English A Basic A Basic A Basic A Basic A Basic

2 User 2 User 2 User 2 User 2 User

Common European Framework of Reference (CEF) level

Social skills and Integration and work in team, social skills, asertividad

competences and empathy; good adaptation to ambience multicultural,

thanks to my experience of work and formation abroad;

capture of decisions; skill of prevention and resolution of

problems; Self-knowledge and personal control of the

emotions; Person in charge

Organisational skills Autoorganization; punctuality, autoefficacy; personal

and competences motivation; Persistence; Solidarity; Cooperation; Respect;

Curiosity

Technical skills and Process mastery of quality control, ion chromatograph,

competences HPLC, ASE, IPA, UV-Vis spectrophotometer, autoclave, atomic

absorption graphite furnace and flame, ICP MS, ICP OES, gas

chromatography mass spectrometry (high resolution and low

resolution), test toxicological and microbiological with

Vibrio Fischer and Daphnia Magna, index of germination of

compost, coliformes entire, E.coli, enterococos,

C.perfringens, Salmonella and Legionella, all this thanks

to my experience of work.

Computer skills and I dominate the components of Microsoft Office (Word, Excel,

competences PowerPoint); programs of graphic design (PhotoShop, Adobe

Illustrator); In addition to other specific programs like

CheBioOffice, AutoCad, Matlab and UWinLab. Knowledge of the

Social Netwoks, Internet, MS DOS, Management of Windows and

Typing.

Artistic skills and Creativity, Carpentry, Mechanics, Kitchen, Sport, Plastic

competences Arts, Technical drawing.

Other skills and Handling of new languages and codes; handling of writing

competences and foreign languages (14 months in Italy); Handling and

analysis of multiple and complex information; Innovation

and efficiency

Driving licence(s) B

Additional information -Publication: Student collaborator as teacher

trainees,Indoquim 2010 (Granada); Biography Lise Meitner:

Indaganda en la Qu mica a trav s de la Historia, editorial

acad mica espa ola (2012)

-Poster, Second Conference on Nanomaterials Inorganic

Chemistry, University of C diz 2010

Contact this candidate