Customer Service Technician

Marvin R. Mitchell

**** **** *** *****, ********, GA 30071 I 678-***-**** I

************@*****.***

SUMMARY OF SKILLS

A highly dedicated and disciplined telecommunications professional seeking

to contribute to and grow with a dynamic, progressive and innovative

organization. Recognized as a team player and outstanding performer,

consistently following predefined guidelines and completing task on time.

Able to cooperate with all levels of management and staff. Able to

effectively and efficiently resolve issues to meet and achieve challenging

goals and objectives. Takes initiative to learn new systems and company

standards quickly and comfortably. Direct and decisive with a "hands-on"

leadership style. Strong Verbal and written communications and

interpersonal skills.

CORE STRENGTHS

CAT5 & CAT6, Co-Axial, Fiber Optic and VoIP

Termination of CAT5/ CAT 6 cables on 66 blocks and data & voice jacks

Pulling voice and data cables according to industry standards

Customer Service/ Technical Support

Troubleshooting, maintenance, repair and recovery

Reading Blueprint Schematics

Installation of Racks/ Switches and Patch Panels

Facilitating safe, accurate and efficient receiving of all in-bound

freight

Honeywell security equipment installation. (Panels, keyfobs, glassbreaks,

cameras, Medical and etc.)

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE

7 years experience as inside/outside technician installing phone systems,

security and Cat5/Cat6 Computer Networks

Formal industry training and widespread on-the-job experience as a lead

technician

Strong time management skills, highly organized and reliable

Supervised crews of up to 5 employees

Tested and conditioned copper pairs for DSL, VDSL and ISDN services

Ability to quickly and appropriately troubleshoot and repair onsite

problems (Cisco & Juniper)

Termination of RJ45's and 66/110 blocks

Insured the security of the area, equipment, and materials stored

Assembly of Racks/ hardware utilizing hand/ power tools

JSB Security Solutions Tucker, GA

03/2013-08/2013

Installation Tech

Black Box Network Svcs. Norcross, GA

04/2011-10/2012

Contract Data Tech

SDI Networks Newnan, GA

05/2009-04/2011

Contract Data/ Lead Technician

Global Connections Inc. Powder Springs, GA

06/2007-02/2009

Data Technician Level II

Velociti Communications Nationwide

08/2005-05/2007

Data Technician Level I

EDUCATIONAL BACKGROUND

Decker College Atlanta, GA

2003-2005

Major: Low Voltage/ Electrical

Frederick Douglass High School Atlanta, GA

1999-2003

COMPUTER SKILLS

Windows XP/ Vista/ 7, Mac OsX, MS Word, Power Point, Excel, Quick Books,

Adobe (Photoshop, Illustrator, Dreamweaver, After Effects, Premiere)

REFERENCES AND SUPPORTING DOCUMENTS FURNISHED UPON REQUEST

Contact this candidate