Management Customer
Resume:
Scott Alan Marshall
Delran, NJ ***75
**********@*****.***
October 10,, 2013
To Whom It May Concern:
Thank you for taking time to review my resume for a position with
your company. The combination of skills and experience that I have
collected through my experience make me valuable as a troubleshooter and
problem solver . I am very analytical in my approach to looking for
solutions that work. I apply these skills to both technical and managerial
levels.
I have followed a more hands on course for experience in a career.
I believe you will find my hard
knocks level of skill quite useful. My personal diversity, dedication, and
eagerness are what drive
me to succeed. While working with others in a career driven environment I
have gained valuable insight and
understanding about how great teams are chosen and evolve to excellence
through good management.
Thank you for you consideration, I look forward to learning more
about this position please call the number above so that we may schedule
an interview.
Sincerely,
Scott A. Marshall
SCOTT ALAN MARSHALL
15 Lehigh Dr., Delran, NJ 08075 H: 330-***-****
**********@*****.***
Summary
A customer oriented technical support professional with extensive IT
background. Enjoys troubleshooting to find
solutions to technical issues with 15+ years incoming call center
experience providing solutions in the computer
software/hardware industry. Other qualifying skills include office
administration, sales support and operations
management.
Skills
Accounting Computer/technical Analytical reasoning
Troubleshooting proficiency Financial statement analysis
Exceptional telephone etiquette Experienced with VBA programming
Windows XP/Vista Experienced with SQL Scripting
Excellent managerial techniques
LAN aptitude Flexible team player
Knowledge of F-Secure Antivirus General ledger accounting
MS Office proficiency Superior research skills
Effective time management Analytical reasoning
Advanced computer proficiency (PC
and Mac)
Experience
Legal assistant 10/2012 to
05/2013
Phelan Hallinan Law Firm Youngstown, OH
prepare legal pleadings for filing, review and process files for
home foreclosures.
Composed and typed routine letters of correspondence.
Interpreted and relayed legal information in a clear format for clients.Processed
all assigned cases according to
company and client service level agreements.
Software Analyst 12/2002 to
09/2012
Autosoft International Youngstown, OH
Troubleshoot and resolve PC/Network issues providing solutions to
end users..
Referred difficult issues to upper management while maintaining
positive rapport with customer.
. Troubleshooting and solving computer software and hardware faults
. Installing and configuring computer hardware, software, printers,
scanners and more
. Speaking and meeting with clients and computer users to determine
their needs
. Responding to assignments given by shift supervisor
Software support 03/2002 to
12/2002
Softek Software International Youngstown, OH
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and
negotiation skills.
Supported customers having data connectivity issues.
Processed an average of 30 inbound and outbound technical support
calls.
Instructor 03/2001 to
09/2001
Mahoning County Career and Training Center Youngstown, OH
Led learning enhancement classes focused on improving academic and people skills
needed for success in the
workforce.
Offered specific training programs to help employees maintain and
improve job skills.
Experience
Cont.
Field Marketing manager/trainer 05/1996 to
06/2001
Market-Star/A.P.C Hewlett Packard, IBM, APC Youngstown, OH
Displayed courtesy and strong interpersonal skills with all customer
interactions.
Resolved customer complaints and concerns with strong verbal and
negotiation skills.Built and maintained
successful relationships with service providers, dealers and
consumers.
Trained new employees and explained protocols clearly and
efficiently.Maintained composure and patience in face
of difficult customer situations.
Referred difficult issues to upper management while maintaining
positive rapport with customer.
Referred difficult issues to upper management while maintaining
positive rapport with customer.
Provided thorough support and problem resolution for customers.
Education
Youngstown State University, Major Youngstown, OH
C.I.S
Studied COBOL, C, C++ programing
languages
Studied Microsoft and Lotus Office
Suites
Diploma: Philadelphia Realty Board
Diploma: South High School Youngstown, OH
References
175 Idlewood Ave.
Mike Hiet Hiet-Technologies Youngstown, Ohio 44515
http://www.hiet-technologies.com/ 330-***-****
61 Executive Ct.
Robert Gordon Accounting West Middlesex, Pa 16159
Supervisor 800-***-****
Autosoft International
61 Executive Ct.
West Middlesex, Pa 16159
Patricia Philson Accounting 800-***-****
Support
Autosoft International 61 Executive Ct.
West Middlesex, Pa 16159
Tim Cooney Operations Superviser
Autosoft International
Contact this candidate