Customer Service Quality Assurance

T yrone Bell ************@*****.*** 404-***-****

**** ********** **., ***** ********, GA 30088

Outstanding Communicatorw Customer Service Excellencew General Business

Office

An experienced DATA CENTER TECHN IC IAN over 8 years of experience in these

p rofessional fields, I have performed quality assurance support at all levels.

T hroughout my career, I have obtained many skills and jobs related knowledge that

I am more than happy to share with co-workers and new employees at any given

t ime. Excel in resolving employer challenges with innovative solutions, systems and

p rocess improvements proven to increase efficiency, customer satisfaction and the

bottom line. Commit ted to professional business customer service and etiquette

NCI Cabling J uly 2005 to May

2013

Sr. Network Cabling Specialist

Responsible for installing of telecommunications copper and fiber cabling and

i nfrastructure systems, equipment and facilities, such as complex electronic

switching systems to wire-land, wireless and fiber optic telephone facilities.

Strong background in all phases of BICSI RCDD/WD Technology and qualified to

review and evaluate blue prints.

Implemented and analyzed Wireless, Wi-Fi, and DAS ( distributed antenna system).

Abili ty to think ahead and plan appropriate deliverables and schedule.

Exceptional in critical thinking including problem analysis and resolution at both a

s trategic and a functional level.

Conducted telecommunications and low voltage system equipment selection.

Provides support for the customers telecommunications engineering requirements as

necessary.

Experience in working directly with clients with latest equipments.

Installation and specifications of cabling infrastructure system and wireless design

for construction. Directed, installed, operated and maintained a ll types of aerial,

u nderground, buried and inter-building fiber optic communication projects.

I nvolved in setting up and maintained the best solution possible for the lowest cost

to the client. I performed a wide range of technical wi r ing assignments, including

repairing and quality assurance support in commercial & industrial environments.

Excellent in wi ring closets and mounting data rack.

Maintains/repairs and tests data cable in an underground, aerial, or buried

environment.

SUMMARY OF QUALIFICATION

VOICE--110s, 66 Blocks, VOIP (Voice Over Internet Protocol)

DATA--CAT5, 5E, 6,6A10GIG,

R ISER--25, 50, and 100 PAIR

CO-AX--RG59, RG6, RG11

CCTV (Closed Circuit Television)

FIBER OPTICS--OM3, OM4, UNICAM, ANNEROBIC, PANDUIT, AND COMMSCOP

ACCESS CONTROL and Wire management

WILLING TO DO A WORK INTERVIEW

CAN START IMMEDIATELY

Contact this candidate