Customer Service Representative
Resume:
NIKKI LEE
Kaufman, TX. *****
************@*****.***
EDUCATION: Mesquite Academy Mesquite, Texas
G.E.D.
September 2002
U.S. Career Institute
On-Line Courses
Veterinarian Assistant
TECHNICAL: Internet
Paychex
4star
Data Entry
10 Key
Word
Successware
WORK HISTORY:
06/13 to 09/13 Baker Brothers Plumbing & Air Rockwall, Texas
Customer Service Representative
Maintained a professional attitude while answering a seven line phone system
Assisted all customers with scheduling service for residential or commercial plumbing
and/or A/C needs
Took and resolved customer complaints in a timely manner
Performed follow up calls to ensure satisfaction of service
Communicated with all service technicians and supervisors via phone, text or e-mail
Updated existing customer information and set up new accounts in company database
07/12 to 06/13 Marketing Unlimited Dallas, Texas
Customer Service Representative / Office Assistant
Maintained a professional attitude while answering a six line phone system
Assisted all clients with questions and concerns regarding their accounts
Entered customer orders into the 4star Program
Handled customer payments, reports, voids and refunds in epay
Conducted interviews for prospective new employees
Maintained employee files with personal and payroll information
Responsible for verifying information on new accounts, employment applications and
new hire paperwork
Drafted customer notifications of cancelations, price reduction and account information
Processed all outgoing mail pertaining to all customer accounts
Maintained inventory log of office supplies
Entered payroll in Paychex
02/06 to 02/12 American Maid Mesquite, Texas
Owner/Operator
Maintained a monthly customer base of nine home/business owners
Negotiated pricing for bids submitted
Worked with customer base on a weekly, bi-weekly and monthly basis
Interviewed personal for positions needing filled
Ordered and maintained inventory of cleaning supplies
Created in-home estimate forms, service agreements, quality control forms
09/05 to 01/06 Merry Maids Mesquite, Texas
Housekeeper / Office Assistant
Maintained composure while answering two line phone system and routing calls
Coordinated with customers and team members to schedule appointments
Prepared team members by conducting an inventory of their supplies in order to ensure
customer satisfaction
Coordinated with customers on scheduling conflicts and billing questions
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