Customer Service High School
Resume:
Theodore M. Brown
**** ***** ******** ****, ***. # 117
Kilgore, Texas 75662
E-Mail: *********@***.***
OBJECTIVE:
. My career objective is to attain a simultaneously challenging and
versatile position that allows opportunities to utilize my educational
merits, my acquired skills and strengths, and my overall work
experiences within a respected and equitable corporation.
PROFESSIONAL SUMMARY:
. I am a diligent, dependable, and eager professional who is equipped
with over 20 years of combined radio production, communication, and
customer service experience.
WORK EXPERIENCE:
Checker/Sorter & Senior Service Agent
10/2003-Present
FEDEX EXPRESS CORPORATION Memphis, Tennessee
. My position as a checker/sorter at FedEx Express has emphasized major
duties that include scanning, gathering, and assembling tracking
information for customers' packages and mail documents within the
corporate heavyweight division. My additional functions entail
regular correspondence with managers, colleagues, and other personnel
concerning job responsibilities, frequent written and oral
presentations as a consistent commentator within the corporate safety
team, and coordinated assistance with work area setup. My new
functions as a senior service agent center on providing reliable,
expedient, and courteous customer service to customers by collecting,
weighing, processing, tracing, and transporting their packages and
mail through the FedEx Express transit systems.
Radio Show Producer/Control Board Operator
09/1998-10/2013
ENTERCOM COMMUNICATIONS, LLC
WMC-AM 790 AND WMFS-FM 92.9 FM RADIO Memphis,
Tennessee
. My major tasks at Entercom Communications included the usage of
various advanced broadcasting equipment for the coordination,
execution, and monitoring of the on-air elements and activities
relating to various radio station programs and shows. Recurrent
communication was established with the talent (show hosts), program
directors, and other personnel to determine how programming will be
orchestrated at designated times.
Cashier 10/2002-
09/2003
RITE AID PHARMACY Memphis,
Tennessee
. My principal responsibilities as a cashier at Rite Aid Pharmacy
included providing prompt, courteous, and expedient customer service
to store patrons, tallying their purchases, assembling store displays
and product aisles, and performing general store clean-up and
maintenance functions.
KEY SKILLS AND STRENGTHS:
. Customer Service
. Microsoft Office (Word, PowerPoint, Excel)
. Social Media (Facebook)
. Problem-Solving
. Data Entry
. Public Speaking
. Proofreading
. Team Player
. Results-Oriented
EDUCATION:
Master's Degree in Business Administration and Human Resources
02/2011-7/2012
COLORADO TECHNICAL UNIVERSITY ONLINE Colorado
Springs, CO
. My major concentration for this degree was Human Resources. The
curriculum focused on course materials that would solidify and
reinforce my understanding and my expertise of various human
resources, business, consulting, legal, and employment-related
foundations. I recently graduated in July 2012 having a GPA of
3.91 with Summa Cum Laude academic distinction.
Bachelor of Science Degree in Business Administration
08/2007-11/2009
COLORADO TECHNICAL UNIVERSITY ONLINE Colorado
Springs, CO
. My chief concentration for this degree was Management. The curriculum
accentuated and strengthened my knowledge, my proficiency, and my
application of assorted corporate management, business, and
entrepreneurial foundations. I graduated in November 2009 having a
GPA of 3.98 with Summa Cum Laude academic distinction.
Bachelor of Arts Degree in Communication and Fine Arts
09/1994-12/1998
UNIVERSITY OF MEMPHIS Memphis, Tennessee
. My key concentration for this degree is General Communication Studies
with a minor concentration in African-American Studies. The
curriculum highlighted and supported my capacity to grasp, to absorb,
and to employ a vast array of communication structures that centered
on organizational, radio and television broadcasting, interpersonal,
oral, and other related frameworks. I graduated in December 1998
having a GPA of 3.75 with Magna Cum Laude academic distinction.
High School Diploma with Honors in General Education Studies
08/1992-06/1994
HAMILTON HIGH SCHOOL Memphis, Tennessee
. My foremost concentration for this diploma is General Education
Studies. The curriculum focused on honors and advanced placement
course materials that served as a strong foundation for my future
entry into college. I graduated in June 1994 having a GPA of 4.667
and as the valedictorian of my class.
HONORS, AWARDS, AND ACTIVITIES:
National Honor Society (1992-1994)
High School Choir (1994)
Valedictorian-Hamilton High School (1994)
Fogelman Scholarship Recipient (1994-1998)
Minority Merit Scholarship Recipient-University of Memphis (1994-1998)
Black Scholars Unlimited-University of Memphis (1994-1998)
Golden Key National Honor Society Member
Lambda Pi Eta Communication Honor Society (1996-1998)
Magna Cum Laude-University of Memphis (1998)
Professional Disc Jockey for Nightclubs, Parties, and Other Special
Events (2000-present)
Employee of the Month (Twice)-FedEx Express Corporation (2004-2005)
Employee of the Week-Entercom Communications (2006)
Summa Cum Laude-Colorado Technical University (2009 and 2012)
REFERENCES: AVAILABLE UPON REQUEST.
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