Customer Service Manager
Resume:
Tiffany A. Perry **** Carroll Street
Brooklyn, NY 11213
Ph: 917-***-**** Email: ********@*****.***
Professional Summary: Highly experienced Office Manager and Executive
Assistant. Proven track record of meeting and exceeding the needs of
varied leveled Executives. Comfortable in a fast paced environment,
multitasking and meeting deadlines. Customer Service skills. Over ten
years of experience.
Brooklyn Nets/Barclays Center,
2013 - 2013
Executive Assistant to EVP Chief Marketing Officer
* Heavy Calendaring (scheduled both internal and external meetings)
Confirmed
locations, attendees and times.
* Arranged complex travel arrangements with itineraries.
* Prepared monthly expense reports; compiled and organized all data for
sales
meetings; including creating powerpoint presentations.
* Handled special requests for clients including; game tickets, special
event tickets,
merchandise, charitable donations, gifts etc.
* Performed highly confidential secretarial functions. Daily interaction
with Senior
level management and ownership. Performed all other duties as assigned.
John Dunham & Associates
2012 - 2013
Office Manager/Executive Assistant to CEO
* Processed time & attendance and payroll for all employees
* Billing; accounts payable, receivable and collections
* Ordered supplies
* Handled complex travel arrangements for both CEO and partners
* Organized all employee outings
* Answered and filtered all incoming calls and correspondence
Accomplishments: Streamlined office operations and filing system; assisted
in
company relocation; created new filing system and payroll set up.
ADIVINEU Greetings & Gifts
2009 - Present
Owner/Designer and Creator of all Greeting Cards
. Designs Baby Shower, Wedding & other party favors. Personalized items,
glass etching, gift baskets etc.
MediaWhiz, NY
2009 - 2009
Office Manager/Executive Assistant to CEO
Office Manager duties included:
* Managed general office operation and maintained strong vendor
relationships.
* Daily maintenance of the office; reception area and kitchen.
* Ordered and kept stock of office and kitchen supplies.
* Maintained internal and emergency contact list.
* Assisted on all projects as needed from other departments. Provided
excellent customer service.
* Organized and controlled prize give-a-way and promotions.
* Organized and ordered all materials, equipment and travel for all
marketing conference attendees.
Accomplishments: Developed a philanthropy division that was built on
relationships
with local non-profit organizations to enable monthly charitable donations.
Executive Assistant duties included:
* Answer/monitor all incoming and outgoing calls.
* Welcoming visitors.
* Scheduled and organized meetings, calendars, bi-weekly expense reports,
luncheons, dinners.
* Prepared for office meetings; set up conference rooms (media if needed)
order
snacks, meals and or/ travel and reservations for clients.
Bear Stearns, New York
2006 - 2008
Executive Assistant, Office Services Dept.
Responsibilities included but were not limited to:
* Assisted one Senior Managing Director.
* Monitored all incoming and outgoing correspondence.
* Maintained business and personal calendars. Made travel arrangements for
both domestic & international.
* Ordered supplies and office equipment for entire Maintenance Staff for
MetroTech location.
* Created and distributed weekly, monthly and quarterly project reports.
* Created poweroint presentations, created spreadsheets.
* Updated all employee information for the department and distributed
memos.
* Created Corporate Expense reports and performed other basic
administrative duties.
Polo Ralph Lauren, New York
2005 - 2006
Executive Assistant, Business Development Group
Assisted three Senior Directors in Business Development
* Heavy calendaring, scheduled both domestic and overseas travel, ordered
supplies and heavy phones.
* Filing, created presentations, monitored all incoming and outgoing
correspondence,
* Generated corporate expense reports, maintained contact lists for all
VP's and above.
* Prepared written materials: memos, meeting agendas and budget reports.
* Kept updated organizational chart. Managed all vacation, personal and
sick time for the department; coordinated all departmental travel.
* Monitored department budget, tracked and processed all travel expenses on
a monthly basis.
* Data entry and other basic administrative duties.
Bear Stearns, New York
2000 - 2005
Executive Administrative Assistant, Accounting Dept.
Responsibilities included but were not limited to:
* Assisted one Senior Managing Director and two Managing Director
Principals in the Accounting Department.
* Monitored all incoming and outgoing correspondence. Maintained both
business and personal calendars as well as made travel arrangements.
* Ordered office supplies and office equipment from various vendors for the
Accounting department and its divisions.
* Distributed monthly and quarterly Focus reports. Updated all employee
information for the department and distributed memos.
* Insured that all office equipment was working properly and scheduled
appointments for repair.
* Created Corporate Expense reports and submitted Time & Attendance for the
department.
Prudential Securities Inc., New York
1998 - 2000
Sales Assistant
* Responsible for opening new accounts and that the proper documentation
was issued and received.
* Assisted eight brokers. Executed all trade corrections and client
updates.
* Initiated account transfers from various brokerage houses, as per client
request.
* Monitored the market and issued quotes to clients.
* Assisted Operations Department with journals between accounts.
* Responsible for all distributions for Roth, Simple Education and
Individual Retirement Accounts.
* Set up managed money accounts.
* Applied disclaimers to outgoing correspondence and monitored all incoming
correspondence.
Education:
Berkeley College 9/00 - 2/02
Major: Business Administration & Marketing (p/t)
GPA: 3.0 (total of 43 credits toward AS degree)
Business Skills: MS Word, MS Excel, PowerPoint, WordPerfect, MS Access, MS
Outlook, MS Publisher, Quickbooks, Visio, Ariba Buyer, Data Entry and Power
Partner Market Monitor.
Contact this candidate