Technician Equipment

Kelvin Polanco

**** ******* **. #***, ********, CT 06902 917-***-****

***************@*****.***

Objective To acquire a challenging position within a company/organization

where my skills and abilities can be used to the fullest extent. I

would like to demonstrate my dedication and desire to learn with a leading

team in an environment where professional growth, strong work ethic, and a

positive attitude contribute to overall success.

Experience Desktop and Multimedia Support Analyst

05/12-Present Bingham McCutchen, LLP

New York, N.Y.

. Laptop/desktop deployments and break/fix. (Windows and

Macs)

. Printer/fax deployments and break/fix.

. IT equipment and supplies procurement hardware/software

installs and upgrades.

. Blackberry/iPhone/wireless devices deployment and

support LAN.

. Tracked and oversaw fulfillment of trouble tickets to

determine progress and successful completion in a timely

manner.

. Extensive operator knowledge of systems such as

Tandberg/Cisco, Polycom, Crestron, control systems and

various components.

. Ability to initiate meetings requiring computers, hold

presentations and/or audio/video conferencing.

. Operate a digital audio mixer and/or video equipment

(switchers, cameras, lighting)

AV Technician

10/07-4/12 Covington & Burling, LLP

New York, N.Y.

. Setup and configured various components of video

equipment, sound equipment, computer and other related

systems (Tandberg/Cisco, Polycom, Crestron, Siemens).

. Assisted with VTC setups; conducted web meetings, e-

meetings and other multimedia tools.

. Maintained A-V equipment and inventory.

. Tracked availability of equipment with ITS and the

general user community.

. Bridged video conference calls

. Worked with lawyers, staff, clients and other

departments to ensure absolute client satisfaction.

. Implemented troubleshooting for desktops, laptops,

printers and AV equipment.

. Patched network lines and other network related work.

. Provided secondary level 1 desktop support

. Supported phone and hardware replacement as well as

level 1 blackberry, iPhone, mobile device support

. Provided support for wireless (wifi) internet

connections and issues

. Supported various HP printers and Xerox copier machines

AV Technician

10/06-11/07 SPL@ Goldman Sachs

New York, N.Y.

. Supported event production, i.e. designs

. Effectively interacted with high net worth clients to

tailor multimedia support for their needs

. Managed accounts with external vendors and internal

departments

. Scheduled and reported production and labor costs.

. Reported and tracked equipment repairs and maintenance.

. Responsible for new hire training.

AV Technician

08/04-08/06 UBS Investment Bank

Stamford, C.T.

. Setup, programmed, operated and maintained various types

of audiovisual equipment in conference, exhibition and

educational environments.

. Held senior position responsible for researching and

trouble-shooting technical problems related to

sophisticated audiovisual equipment.

. Interacted daily with internal and external clients to

tailor events and accommodate client needs.

. Designed and configured system installations

. Specialized as a meeting coordinator for executive

council members.

. IT Department, Assistant, Dec. 2005- Aug. 2006

. Installed and configured Bloomberg and AVISTAR systems

for end users.

. Identified hardware solutions for technical PC problems.

Skills

. Computer literate; knowledgeable in MS Windows(XP/7), MS

Office, MS Live Mtg.

. Proficient with all components of Tandberg and Polycom

systems

. CTS Certified. PC Desktop, Laptop, and Network support

experience.

. Bilingual English/Spanish with the ability to translate

. Ability to prioritize and remain focused on the essence

of an issue

. Self-motivated; able to implement decisions to achieve

both immediate and long-term goals

. Personable and able to interact with clients of all

socioeconomic backgrounds

. Skilled at learning new concepts quickly while working

well under pressure and time constraints

References gladly provided upon request.

Contact this candidate