Quality Assurance Project

**** *.

Cameron Court

Anaheim,

Ca. *****

(***)

***-**** (Cell)

*********@*****.***

JAMES SHEA

Summary of Accomplished, innovative and hands on Information Technology

Qualifications: executive with demonstrated experience in planning, developing,

and creating robust IT architectures and infrastructures. Develop

and execute strategic plans for implementation of policy, tools,

and process designed to maintain compliance with corporate and

external requirements, operational excellence through lifecycle

management, and good security practices focusing on risk and

education. Proven ability to identify problems, analyze possible

solutions and determine best course of action to meet objectives.

Areas of strengths include the following:

Windows Exchange PC/Desktop Network

2003/2007/2008R2 2003/2007/2010 Support Infrastructure

Active Directory Disaster DNS Management T1 / DS3

Backup Exec Recovery Wiring/Cabling Web design

Process Hardware Telephony VMWARE ESX 3.0

automation HP OmniBack technologies Budgeting

Microsoft IIS VPN Storage area Team Building

SonicWall Juniper network Project Planning

firewall firewall / load Encompass360 and Management

IDS / IPS balancer

Saas

Cloud based

Infastructure

Experience:

2013 Nations Direct Mortgage, Irvine, CA

to Present Technology Manager

Reporting to the CEO, responsible and accountable for managing and

prioritizing the corporate strategic project plan. Managing

contracts, SOWs, and billing of company technology and facilities

contractors. Develop companies Loan Origination, Customer

Relationship, and internally designed systems to meet business

initiatives.Propose and implement new strategic initiatives

utilizing technology and process flow best practices.

Build out and devlop Nations Direct's Loan Origination and

Customer Relationship Management systems utilizing ITIL best

practices to support the strategic future-state organizational

design and alignment and ensuring all systems meet industry

compliance regulations.

Assist senior executives using organization perspectives and

methods to execute business strategies, improve operations and

performance, and optimize roles and responsibilities.

Delivery and Management of Contracted Technology Services.

Manages project time tables to ensure timely and cost effective

delivery and desired objectives are met.

Works with senior management team to develop business flow process

and project plans to meet changing business needs.

Proactively monitors operations business process. Resolves bottle

necks in process flow in a timely manner.

Aligning Information Technology plans with strategic business

objectives, including revenue growth and profitability through

effective collaboration with key stakeholders.

Propose and maintain departmental annual budget based on business

growth and project projections.

Consistently innovates and implements business strategies to drive

positive financial and cultural results.

2009 Prospect Mortgage (Purchased Ameripath Mortgage), Irvine, CA

to 2012 Director of IT Operations

Works in conjunction with Branch EVP, Sales (VP or Director),

Director of Business Development, and Director of Processing to

set organizations goals and expectation. Develops processes to

meet said goals. Develops and utilizes management tools to ensure

goals are being met.

Directs and manages complete IT Operations (Data Center, Telecomm,

Video Conf., Infrastructure, general IT operations, and

Facilities).

Point of contact for all Technology, Facilities, and Customer

Service resources.

Assesses and procures proper resources for project needs.

Develops systems and processes to meet changing business needs.

Manages project time tables to ensure timely delivery and desired

objectives are met.

Develops and manages relationships with Corporate department heads

in order to secure resources for business needs and projects.

Responsible for leading the entire systems development life cycle.

Develops internal customer service and operations team to ensure

career path development and job knowledge growth so that the

operations team in continually executing company constitution of

world class service.

Works with senior management team to develop business flow process

and project plans to meet changing business needs.

Proactively monitors operations business process. Resolves bottle

necks in process flow in a timely manner.

Protects operations by keeping information confidential.

Provides information by collecting, analyzing, and summarizing

development and service issues.

Develops software solutions by studying information needs;

conferring with users; studying systems flow, data usage, and work

processes; investigating problem areas; following the software

development lifecycle.

Infrastructure projects include co-location of headquarters data

center, multi-location telecomm and network equipment rollouts,

and corporate IT helpdesk.

Develops corporate disaster recovery and business continuity plan.

Hands on Director specializing in process development and

improvement, project management, and career growth and development

of his team.

2005 Ameripath Mortgage, Irvine, CA

to 2009 Director of Information Technology and Facilities

Reporting to the CEO and EVP of operations, responsible and

accountable for ensuring that the Internal Domain and e-Commerce

infrastructure were highly available, extremely scalable while

maintaining excellent performance levels. Led the efforts for

design, implementation, maintenance, and support of the system

architecture for the entire.

Successfully implemented the system upgrade from SalesLogix 6.2

LAN to the new SalesLogix 7.1 web.

Managed the development and network teams to ensure all milestones

where achieved in a timely manner, developed the processes to

migrate the data from one data structure to the other, and worked

with the development team as well as developed the customizations

for the new platform.

Implemented and managed the domain integration of 2 AD domains

when Ameripath was acquired by Prospect Mortgage.

Managed both on-site and off-site development teams, network

administrators, and quality assurance teams.

Significantly reduced downtime of all applications by implementing

best practices for software patches.

Increased monitoring of all single points of failure and reduced

downtime by changing the infrastructure.

Drastically reduced hardware costs by using virtualization

technologies to reduce downtime for critical systems.

Led successful implementation of numerous projects to help

increase traffic and conversion: multiple page designs, Commission

Junction, product normalization, expert and customer reviews.

Documented, implemented, and set accountabilities for software

development and quality assurance.

Managed all aspects of the Software Development Life-cycle.

Increased productivity through application development and

deployment.

Developed, tested, and executed best practices for security

implementation and data recovery.

2000 Nikken Inc., Irvine, CA

to 2005 I.T. Systems Support Specialist

Reporting to the CIO, responsible for managing all aspects of the

company's Information Systems. Oversaw major IT functions which

included: security risk assessment, incident response, security

policy creation and enforcement, business continuity planning,

disaster recovery, project management, budgeting, application

support, and business planning.

Senior level Tech Support, Software Development, Quality

Assurance, Network Administration, and Data Processing. Improved

service levels. Established rapport and credibility with the

department.

Introduced and integrated new technologies: Internet and Intranet

sites for employees and customers helping increase millions in

additional revenue.

Monitored back-ups, error log and other associated tasks. Resolved

various problems associated with back-end such as contention,

locking and replication

Technical Services: Active Directory, WINS, DHCP, DNS, NDS, HTTP, FTP,

Addendum: Telnet, IIS,VPN, MPLS.

Connectivity: Ethernet, Fast Ethernet, DSL, ISDN.

Media: Twisted Pair, Fiber, Coax, Serial, Wireless.

Hardware: Routers, Switches, Bridges, Hubs, Firewalls, Wireless

Access Points, Printers.

Backup Systems: DDS, DLT.

Operating Systems: Microsoft Windows NT 4.0/2000/2003, Linux,

HP/UX, VMWare ESX.

Email Systems: Exchange 2003.

Database Engines: Microsoft SQL Server, Oracle, Pervasive SQL, MS

Access.

Hardware: Dell, Compaq, HP, Intel, 3Com, SonicWall, Linksys,

Dlink.

Fault Tolerance: Disk Mirroring, Duplexing, Striping, Hot Stand

By, Hot Swap.

Troubleshooting Tools: Packet Analyzers, IDS, IDP, Security

Analyzers, Network/Performance Monitor.

Desktop OS: MS-DOS, Windows 3.1, 95, 98, NT, 2000, XP, Red Hat

Linux, Suse Linux, HP-UX

Hardware: Laptops, PDA's, Scanners, Printers, USB, Firewire,

Multiple Monitors, Harris PBX, Octel voicemail, Panasonic

Keyswitch, Polycom View station, IVR, SpectraLink, Iconnect,

Interalia, Cisco Catalyst 6509/2948G, HP Data LTO Backup Tape

Drives, HP Servers, Dell LTO3 backup drives, Dell servers.

Manufacturers: Dell, Compaq, HP, Gateway, clones

Telephony Systems: Harris 20/20/Map, Panasonic keyswitch, Toshiba

Strata

Voicemail Systems: Octel, Toshiba

Programming Languages: Crystal Reports, ASP.NET, HTML, VB.NET,

VB6, SQL, Coldfusion,

Procomm Plus

Applications: MS Office 97/2000/XP/2003, Norton

Antivirus/Corporate Edition,

PC Anywhere, MAS90/MAS200, Ghost, Acronys, MS Visual

Studio/InterDev 6.0, Real, Media, Adobe Photoshop 5.0, Adobe

Premiere 5.0, ProcomPlus, Pcanywhere, Cumulus, Calyx Point, Best

SalesLogix, Peachtree, MortgageIQ, DOCMagic, other antivirus

solutions, management software, SCRIBE, Knowledge Sync, MS WSUS,

Visual C++, Certified SalesLogix Web 7.0 Developer., Encompass360

Banker Edition

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