Sales Customer Service
Resume:
Zady Kalaya King
Smithtown, NY ***87
*********@*****.***
EDUCATION Berkeley College, New York, NY
BBA, Fashion Marketing and Management
Honors and Awards: Dean's List
EXPERIENCE
October 2012-Current Michael Kors, New York, NY, MMK Retail
Development- RTW Coordinator
o Oversee a field team of 2 District Managers,
13 District Coordinators, 53 Shop Managers,
and 3 Shop Specialists
o Responsible for the execution of all Brand
and Visual Excellence related tools
> Seasonal Visual Merchandising Guides
> Seasonal Merchandising Directives
> Seasonal Product Knowledge Packets
> Seasonal Product Knowledge DVD
> Monthly Client Email Blasts
o Oversee and execute all Customer Focus and
Client Outreach tools
o Manage various retail partner Specialist
Programs
o Oversee the Michael Kors Jet Set Client
Services Program
o Maintain and manage department budgets
o Manage Secret Shop program for field team
July 2012-October 2012 Michael Kors, New York, NY, MMK Retail
Development- RTW Assistant
o Point person for a field team of 2 District
Managers, 13 District Coordinators, 53 Shop
Managers, and 3 Shop Specialists
o Responsible for all administrative updates
o Managed the Retail Development website
o Managed CAPEX and all Shop Install Related
Inquiries
o Responsible for field team clothing/wardrobe
allotment orders
April 2012-June 2012 Michael Kors, New York, NY, MMK Women's
RTW Sales Intern
o Assisted five account executives
o Maintained sample logs
o Created best and worst seller boards
o Assisted in the preparation for market
o Created ATS spreadsheets for various uses
November 2011-July 2012 Michael Kors, Central Valley, NY,
Apparel Specialist, Sales
o Assist customers with lifestyle selections
o Inform customers of our brand
o Handle point of sales transactions with a UPT
of 2.0
o Arrange and set up of displays
o Customer data capture/Jet Set Client Services
Program
August 2011-November 2011 Joanna Mastroianni, New York, NY, Sales
and Marketing Coordinator
o Coordinate & assist with market appointments
o Correspond with new and existing buyers
o Generate orders and buyers notes
o Market through visual line sheets and look
books
April 2011- June 2011 Takeout Inc, New York, NY, Assistant
Sales Representative
o Assistant of One A Division
o Reviewing orders in EDI format
o Visual merchandising within the showroom and
on sales floor
o Cleaning and preparing photos packages for
buyers
March 2010- March 2011 The Mix Showroom, New York, NY, Senior Sales
Executive
o Promoting numerous lines to retail buyers
o Creating line sheets and picture packages
o Visual merchandising within the showroom and
trade show set up
September 2008 - November 2009 Tommy Hilfiger, Harriman, NY, Sales
Associate/Cashier/Stock
o Assist customers, set up displays, and
arrange fixtures
o Proficient in customer data capture
o Participate in semi-annual fit sessions
o Provided feedback on product design to
district manager
November 2006 - September 2008 Polo Ralph Lauren, Harriman, NY,
Sales Associate/Cashier/Stock
o Part of the opening team for the first Polo
Ralph Lauren Children's Store in the Woodbury
Common Premium Outlets
o Responsible for overnight visual displays
o New hire trainee
VOLUNTEER EXPERIENCE
September 2009- February 2010 Mercedes-Benz Fashion Week, New York,
NY, Volunteer/Set-up crew
o Make up and Hair set-up
o Venue set-up & Clean up and reset
o Gift-bags and seating assignments
September 2009 The Daily VIP Lounge, a.k.a
Hotel, New York, NY, Hostess/Volunteer
o Checked in guests & Organized gift-bags
o Introduced buyers to sellers
September 2009 Coterie & Sole Commerce ENK
Trade Show, New York, NY, Registration
o Guest services
o Organized check in and check out
SKILLS
Proficient in Microsoft Office, Photoshop, outstanding customer service,
excellent leadership, communication, and social skills.
Contact this candidate