Customer Service High School

Location:

Posted:

October 27, 2013

M arissa Nickerson

Airway Heights, WA, 99001

***********@*******.***

509-***-****

Education

June 2011 D iploma, East Valley High School

• 3.4 GPA

Experience

February 2013 – Present Capital One

Rewards Representative and Account Specialist

Center Partners 1730 No r t h M adson St reet, L i be r t y L a ke, WA

Redeeming credit card rewards and general account servicing in compliance

w ith federal and company regulations. Handling very heavy inbound call

volume while maintaining customer satisfaction.

September 2012 – February 2013 Toys “R” Us

Corporate Guest Relations Representative

West Corporation 9317 East Sinto Avenue, Spokane Valley, WA

Solving customer’s problems utilizing multiple software programs. Handling

heavy inbound call volume in a professional, courteous manner. Making

outbound calls to customers regarding previous issues.

Skills

• Customer service

• Handling heavy, inbound and outbound call volume

• Computers and various software

• Excelling in stressful, fast paced, loud environments

• 100+ WPM

• 10 key by touch

Marissa Nickerson